MacBook Pro - £2.5K

Wilma48

I brought a MacBook Pro for £2.5k online from Currys in Apr 2020 and very soon had to return to the Apple store as the battery kept going flat and the Fans constantly kicked in. They carried out some diagnostics and then stated nothing was wrong and it was all fine. My son continued to use the Mac until beginning of June when the MacBook wouldnt turn on. Being out of Apple 12 month warranty i put the device into another local IT company to repair who said that he was unable to repair it as the "T2 chip" is unique to Apple and no one has access and the only way to get the repair is via the Apple store. We booked this in and one of the Apple gurus examined the device and said that it needed to be "Triaged" by the tech people. They have now presented me with a quote to repair (Using refurbished part) of £1,118.57!! apparently saying the display has gone, lid angle sensor, Logic board, touch board are all in need of replacing!! surely after just 14 months this cannot be right? The original IT company said that he had tested the screen when he looked at it and it wasnt broken or in need of replacement.. someone please help or advise? 

JJ_Egan

Did the other IT people open the unit ?? as that may be a problem .

Apple warranty is their choice .

You Consumer Rights are against the vendor not Apple .

Aylesbury_Duck

What do you have in writing from Apple?  If it's a report that states the problems and that they aren't down to misuse, abuse or wear and tear, go back to Currys and exercise your consumer rights.  If you don't have that report, get one and go back to Currys.  If the fault is a result of a manufacturing defect, then Currys have to repair, replace it or partially refund you.

If it's deemed that the faults are a result of wear and tear, Currys don't have to do anything.

Wilma48

Aylesbury_Duck said:

What do you have in writing from Apple?  If it's a report that states the problems and that they aren't down to misuse, abuse or wear and tear, go back to Currys and exercise your consumer rights.  If you don't have that report, get one and go back to Currys.  If the fault is a result of a manufacturing defect, then Currys have to repair, replace it or partially refund you.

If it's deemed that the faults are a result of wear and tear, Currys don't have to do anything.

Apple haven't said what has caused the problem but they just gave me a repair quote - its not been dropped or had water anywhere near it- 

Aylesbury_Duck

Wilma48 said:

Aylesbury_Duck said:

What do you have in writing from Apple?  If it's a report that states the problems and that they aren't down to misuse, abuse or wear and tear, go back to Currys and exercise your consumer rights.  If you don't have that report, get one and go back to Currys.  If the fault is a result of a manufacturing defect, then Currys have to repair, replace it or partially refund you.

If it's deemed that the faults are a result of wear and tear, Currys don't have to do anything.

Apple haven't said what has caused the problem but they just gave me a repair quote - its not been dropped or had water anywhere near it- 

In which case, if you want to exercise your consumer rights with Currys, you need someone to inspect it and give their verdict on what needs fixing and whether or not the fault is one that was present at the time of purchase or is a result of a manufacturing defect that has just manifested itself.  That report then forms your case with Currys and if successful, you may claim back the cost of the report alongside whatever remedy Currys elect to provide.

JJ_Egan

(ts not been dropped or had water anywhere near it-  )

As everybody says that is the reason they require a report .

Wilma48

Aylesbury_Duck said:

Wilma48 said:

Aylesbury_Duck said:

What do you have in writing from Apple?  If it's a report that states the problems and that they aren't down to misuse, abuse or wear and tear, go back to Currys and exercise your consumer rights.  If you don't have that report, get one and go back to Currys.  If the fault is a result of a manufacturing defect, then Currys have to repair, replace it or partially refund you.

If it's deemed that the faults are a result of wear and tear, Currys don't have to do anything.

Apple haven't said what has caused the problem but they just gave me a repair quote - its not been dropped or had water anywhere near it- 

In which case, if you want to exercise your consumer rights with Currys, you need someone to inspect it and give their verdict on what needs fixing and whether or not the fault is one that was present at the time of purchase or is a result of a manufacturing defect that has just manifested itself.  That report then forms your case with Currys and if successful, you may claim back the cost of the report alongside whatever remedy Currys elect to provide.

Another complication - just realised that we brought it through my company and i dont think my consumer rights apply?

Aylesbury_Duck

Wilma48 said:

Aylesbury_Duck said:

Wilma48 said:

Aylesbury_Duck said:

What do you have in writing from Apple?  If it's a report that states the problems and that they aren't down to misuse, abuse or wear and tear, go back to Currys and exercise your consumer rights.  If you don't have that report, get one and go back to Currys.  If the fault is a result of a manufacturing defect, then Currys have to repair, replace it or partially refund you.

If it's deemed that the faults are a result of wear and tear, Currys don't have to do anything.

Apple haven't said what has caused the problem but they just gave me a repair quote - its not been dropped or had water anywhere near it- 

In which case, if you want to exercise your consumer rights with Currys, you need someone to inspect it and give their verdict on what needs fixing and whether or not the fault is one that was present at the time of purchase or is a result of a manufacturing defect that has just manifested itself.  That report then forms your case with Currys and if successful, you may claim back the cost of the report alongside whatever remedy Currys elect to provide.

Another complication - just realised that we brought it through my company and i dont think my consumer rights apply?

Currys could simply reject any consumer rights action as I understand it, once they see the receipt and realise it was a business purchase.