Product Return damaged in Post

AjP_3

I wondered if anyone could help me, I recently bought an electrical item for £254 via PayPal from an an online retailer, however I decided to return it as it was much larger than I had expected. I decided to return it under their "no Quibble" returns policy.

The parcel was returned via DPD through their recommended courier (https://returns.dpd.co.uk/Fastlec/GB/return).

However I have just received an email which states that they are refusing the return as it seems that the bottom of the box (which is now covered in DPD tape) has come open in the post and part of the product has fallen out. 

They are telling me to contact DPD to make a claim with them, although this return is only covered up to £50.

What are my rights here?

At the moment I'm £260 down with nothing to show for it. 

AjP_3

I should note it was PayPal Credit that I used not regular Paypal

ThisnotThat

You returned it at your own expense, rather than Fastlec sending you a label so you need to take it up with DPD.

As the T&C's only cover you up to £50 that's all you will get.

the_lunatic_is_in_my_head

If you was cancelling your contract the retailer can not refuse to accept your cancellation.

They can reduce the refund to account for excessive handling, up to the contract amount.

Whether this would come under that is debatable but in order to have this privilege they must provide you with the required information via durable means. 

OP what information did the retailer give you either on paper or by email (excluding links to a website) regarding your right to cancel?

On the slim chance they have dotted the i’s and crossed the t’s they typically should only be deducting the value of the missing part (depends what the item is and what is missing really).

Just to add the above assumes you are a consumer. 

mattyprice4004

the_lunatic_is_in_my_head said:

If you was cancelling your contract the retailer can not refuse to accept your cancellation.

They can reduce the refund to account for excessive handling, up to the contract amount.

Whether this would come under that is debatable but in order to have this privilege they must provide you with the required information via durable means. 

OP what information did the retailer give you either on paper or by email (excluding links to a website) regarding your right to cancel?

On the slim chance they have dotted the i’s and crossed the t’s they typically should only be deducting the value of the missing part (depends what the item is and what is missing really).

Just to add the above assumes you are a consumer. 

If the courier a customer booked and paid for damaged the item, it's simply not reasonable to ask the business to cover any of the cost - the customer's courier damaged the item which isn't the company's fault. 
No company on Earth will refund for a damaged item which was outside of their care at the time the damage happened, regardless of the interpretation taken of the regulations. It just doesn't make sense.