Compensation for poorly fitted kitchen

Moleen1

I had to make an insurance claim.  The company assigned to me by my insurers recommend that a new kitchen was needed, this ended up taking 7 weeks to fit (instead of 2). From start to finish it was one problem after the other, as it turns out the company does not employ any qualified kitchen fitters and my insurance company have agreed that the kitchen requires ripping out and re-fitting due to the poor workmanship.   This is still ongoing and I have asked for compensation from the assigned company, additional to them paying to have the kitchen refitted, as we paid extra to them for what turns out to be unqualified workman.  I also feel the insurance company should take ownership of the companies they send to customers, their support was poor and I had to fight to be listened too regarding the state of the kitchen with emails and phone calls, lots of them!  Am I wrong in requesting compensation from both parties due to incompetence and the money we paid them? 
TIA

powerful_Rogue

Moleen1 said:

I had to make an insurance claim.  The company assigned to me by my insurers recommend that a new kitchen was needed, this ended up taking 7 weeks to fit (instead of 2). From start to finish it was one problem after the other, as it turns out the company does not employ any qualified kitchen fitters and my insurance company have agreed that the kitchen requires ripping out and re-fitting due to the poor workmanship.   This is still ongoing and I have asked for compensation from the assigned company, additional to them paying to have the kitchen refitted, as we paid extra to them for what turns out to be unqualified workman.  I also feel the insurance company should take ownership of the companies they send to customers, their support was poor and I had to fight to be listened too regarding the state of the kitchen with emails and phone calls, lots of them!  Am I wrong in requesting compensation from both parties due to incompetence and the money we paid them? 
TIA

What are your quantifiable losses you can evidence?

Moleen1

The amount paid to them for work over and above the amount from the insurers plus takeaway meals. We had no functioning kitchen for 9 days due to poor organisation of the different tradesmen.

pbartlett

@powerful_Rogue has hit the nail on the head - you can only claim compensation for losses you have actually suffered.

If you had to make an extra car trip - you can claim for that.

If you experienced a bad night's sleep worrying - you can't claim for that, other than maybe a £25 or £50 'inconvenience' charge for the whole claim

powerful_Rogue

Moleen1 said:

The amount paid to them for work over and above the amount from the insurers plus takeaway meals. We had no functioning kitchen for 9 days due to poor organisation of the different tradesmen.

So how much in total are you looking to claim for the above?

Also, what qualifications do you need to become a qualified kitchen fitter?

Moleen1

powerful_Rogue said:

Moleen1 said:

The amount paid to them for work over and above the amount from the insurers plus takeaway meals. We had no functioning kitchen for 9 days due to poor organisation of the different tradesmen.

So how much in total are you looking to claim for the above?

Also, what qualifications do you need to become a qualified kitchen fitter?

around £1500
If an insurance company send someone out I would expect them to have trained with or by a kitchen fitter and be a competent plumber

powerful_Rogue

Moleen1 said:

powerful_Rogue said:

Moleen1 said:

The amount paid to them for work over and above the amount from the insurers plus takeaway meals. We had no functioning kitchen for 9 days due to poor organisation of the different tradesmen.

So how much in total are you looking to claim for the above?

Also, what qualifications do you need to become a qualified kitchen fitter?

around £1500
If an insurance company send someone out I would expect them to have trained with or by a kitchen fitter and be a competent plumber

Plumbing I understand, but to be a kitchen fitter there is (as far as i'm aware) no qualification.

Aylesbury_Duck

What was the extra you had to pay?  In lieu of betterment, perhaps, i.e. the insurance covered the value of your old kitchen and you had to cover the difference for brand new?

As for takeaways, you are expected to mitigate your losses.  Takeaways three times a day for 9 days would be an excessive claim because some meals can easily be prepared without a fully functioning kitchen.  Submit receipts for the takeaways you ordered and they can deduct a reasonable sum for what home-cooked food would have cost you over the same period.

mattyprice4004

£1500 does seem high - why did you have pay extra on top of what the insurance company covered?

Bear in mind also that if the insurance company will cover the rest of the refit, you’re not entitled to that extra back as you’ll have had to have paid it out regardless.
If the new company expect some extra then of course you should have the amount paid to the original company back. 

Moleen1

mattyprice4004 said:

£1500 does seem high - why did you have pay extra on top of what the insurance company covered?

We had some additional units over and above the original kitchen which we knew would be extra, however, we seem to have been charged to fit the whole ungraded kitchen. Due to the shoddy work and it all having to be redone I would like that money back.

born_again

Moleen1 said:

mattyprice4004 said:

£1500 does seem high - why did you have pay extra on top of what the insurance company covered?

We had some additional units over and above the original kitchen which we knew would be extra, however, we seem to have been charged to fit the whole ungraded kitchen. Due to the shoddy work and it all having to be redone I would like that money back.

So you are wanting to get the New units you paid for free.... Because they made a mess of the work.