-
the shop has robbed me , what can i dio??
ok was over a week ago now but i went shop bought pack of cigs and pork pie, should have been £11 but i looked at bank statement and they charged me £23!! with no receipt, what can i do, ? thanks
-
Parcels2Go - insanity
Hi all please bear with me on this I sent three parcels each the same size and similar weights using DHL via Parcels2Go. Two of the parcels were just under 15 KG and one was 17.8KG. The invoice date was the 7th March 2021. They were successfully delivered unpacked and put to use the following day. At no point during this…
-
Car warranty - wrong battery in car
Hi, I brought a 3 year old Nissan Juke in November 2020 from a Nissan dealership which came with a 1 year warranty. Today the car wouldn’t start, had AA out who advised the battery isn’t charging properly as it’s been fitted with a standard battery and not a stop start battery. The AA have managed to charge the battery but…
-
Freebie product not included as described
What happens if you buy a product online whose description stated an item is included, but on arrival this free item is nowhere to be seen? If you report this to the company are you entitled to some money back?
-
Sky TV and Distance selling
Trying to establish whether subscribing/signing up for Sky TV services via the Sky Q box is covered by Distance Selling regs. There's a 14 day cooling off period for contracts signed on-line, but does signing up (or more specifically, amending a contract) through a "technical portal" on a TV screen count as distance…
-
What should I do if my smart gas meter seems to be wrong?
Could you pls help me? I just notice that in February, my gas meter reading was still about 1100. Then in March it suddenly went up to 6000. Then in April, May and June, the reading was about 6100, 6300, 6400. So it suggested that something was wrong in February and March. Now that I noticed this. What should I do so that…
-
IKEA REFUSING full REFUND
I had been looking for a breakfast bar for my kitchen and spotted one online from Ikea. I went to the Leeds store and ordered it to be picked up at their external warehouse. There were none in store I could see to get a proper idea of it. It was heavier than I expected but I managed to get it home and made a slit in the…
-
Voluntary termination of car HP finance
I purchased a car on HP finance in November 2017. I have paid over 50% of the finance off. My question is the turbo has gone and my car is burning oil so not drivable. I cannot afford to repair this and pay the finance and was hoping to voluntary terminate my contract with 18 months left. Will this be classed as wear and…
-
Ordered Drinks to a pub I wasn't in...
Good Morning Everyone, Hope you all had a lovely weekend. I was out for cocktails with my girls on the weekend and I ordered a round of cocktails (£50) to table number 39 in a bar I wasn't even in. Is there any way I could get my money back? I've emailed the bar where I spent the money and I suspect they'll say no but if…
-
Sunglass Hut Bristol
I bought my husband a pair of Ray Ban sunglasses £194. He got a rare opportunity to go in a car with the roof down. Some bugs hit the lens. He cleaned them with Maui Jim glass cleaner, and where bugs had hit the lens - there is damage to the lens. This was a 30 minute car drive in glorious sunshine. Sunglass Hut have said…
-
What are my options please ? - Summer house, missing parts.
Hi, I'm posting about a situation with my parents. Here is a summary of the details, I was hoping someone could let me know what their options maybe, thanks. We ordered a summer house from an large online retailer, who were authorised resellers for the manufacturer. The original delivery date was pushed back over a month.…
-
Binding contract - no scope for second thoughts?
Any advice would be welcome. My daughter has had second thoughts about her wedding dress for which she has recently signed a binding contract that clearly states an un-refundable deposit of 50%. The rest is payment upon receipt of order. There appears to be no possibility of any cancellation. Neither is there any mention…
-
Connection fee payment
If you've had a phone line reconnected for broadband and the engineer has said that there was a " routing problem at the exchange , so your broadband switch on will be delayed, ".should you pay the connection fee as the fault isn't in your property?
-
Next Sofa problems Is it just me?
Ordered a corner sofa from Next, waited the requisite 12 weeks for delivery. Delivery arrived, but driver and mate refused as he said we live on 4th floor and it requires 4men, I live on the 3rd floor. His attitude stank. Sofa was redelivered 2 weeks later by (you guessed) 2 men, they said they wouldn't take packaging, fit…
-
Plus Canvas not delivering order
Has anyone heard of the company Plus Canvas? I ordered a print and it hasn't arrived and they only have an email for contact which they haven't responded to (I know I know 🙄). Any idea what I can do?
-
Argos - returning an item
I have bought an item from Argos and want to return it. They state the usual "must not be opened, used etc" terms I had an online conversation with an advisor and they reiterated it. The item is also available from the manufacturer with a 30 day money back guarantee (it is advertised on shopping channels) Argos however…
-
Shop owner disturbed asbesots during furniture delivery - advice needed
Hi, we bought a wardrobe from an antique shop. But before buying it we asked the shop owner to come and check the feasibility of the delivery because we live at the 4th floor of a block, the stairs are narrow and also our door. He came and confirmed that it was an easy job and there weren't problems at all to deliver the…
-
Argos Faulty IPAD
Hi all I purchased an new IPad last week from Argos on line. This was delivered the same day. The IPad has not been preforming like I think it should and Locks up from time to time and fails to connect to the internet on occasions. Log story short. I explained to Argos on web chat I wanted to return the Ipad as it was not…
-
Refund + compensation for nightmare hotel
I booked a four night stay in a Blackpool hotel. I chose this hotel because it was advertised as having a childrens entertainer, X Boxes, Play Stations, Wii and other child friendly activities. I was told check in was 3pm-4pm so i arrived at 3.30pm to find the car park was full. I drove around looking for somewhere to park…
-
advice needed
i got a the most expensive controller available to buy for xbox/PC for a Christmas present, it developed a fault 4 months after i got it, rendering it useless, but as it was a present i didn't want to hassle my brother who bought it for me to get a receipt, so i sent it for repair under warranty instead of taking it back…
