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Plus Canvas not delivering order

Has anyone heard of the company Plus Canvas? I ordered a print and it hasn't arrived and they only have an email for contact which they haven't responded to (I know I know 🙄).
Any idea what I can do?

Comments

  • MattMattMattUK
    MattMattMattUK Posts: 13,234
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    Sherbie_2 said:
    Has anyone heard of the company Plus Canvas? I ordered a print and it hasn't arrived and they only have an email for contact which they haven't responded to (I know I know 🙄).
    Any idea what I can do?
    How long ago did you actually order? How did you pay?
  • pbartlett
    pbartlett Posts: 1,397
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    if you paid by card ask your card company for a chargeback.
  • SandyShores
    SandyShores Posts: 2,163
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    Not great reviews on Trust Pilot - most have the same story https://uk.trustpilot.com/review/www.pluscanvas.co.uk

    Have you tried commenting on their Instagram page - I can see someone is asking where their order is. There's also a Turkish number on their Instagram page +90 212 220 3010 and an email destek@pluscanvas.com (as well as the support@pluscanvas.com email).  
    "Think of many things, do one"
    DFW 2019: MFW aim 2031: bal end Nov26 £158k / £310k 2020
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  • molerat
    molerat Posts: 36,685
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    edited 26 June 2021 at 1:04PM
    No bricks and mortar address, dodgy English scattered all across the site and the T&Cs have "all rights reserved" in Turkish at the bottom. So no consumer rights (effectively), chargeback looks like the only option.

    Never associate with idiots on their own level, because, being an intelligent man, you'll try to deal with them on their level - and on their level they'll beat you every time.

    Being hated by idiots is the price you pay for not being one of them.

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  • greyteam1959
    greyteam1959 Posts: 4,833
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    A Turkish phone number.
    😁😁😁😁
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