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Plus Canvas not delivering order

Has anyone heard of the company Plus Canvas? I ordered a print and it hasn't arrived and they only have an email for contact which they haven't responded to (I know I know 🙄).
Any idea what I can do?

Comments

  • MattMattMattUK
    MattMattMattUK Posts: 12,356 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    Sherbie_2 said:
    Has anyone heard of the company Plus Canvas? I ordered a print and it hasn't arrived and they only have an email for contact which they haven't responded to (I know I know 🙄).
    Any idea what I can do?
    How long ago did you actually order? How did you pay?
  • pbartlett
    pbartlett Posts: 1,397 Forumite
    1,000 Posts Name Dropper
    if you paid by card ask your card company for a chargeback.
  • SandyShores
    SandyShores Posts: 2,034 Forumite
    Sixth Anniversary 1,000 Posts Photogenic Name Dropper
    Not great reviews on Trust Pilot - most have the same story https://uk.trustpilot.com/review/www.pluscanvas.co.uk

    Have you tried commenting on their Instagram page - I can see someone is asking where their order is. There's also a Turkish number on their Instagram page +90 212 220 3010 and an email destek@pluscanvas.com (as well as the support@pluscanvas.com email).  
    "Think of many things, do one"
    Mortgage 28Feb'26 est. £203,715 £309,749 2020 (ends 2038 - aiming for 2031)
    Seven Goals; target lose 2lbs by end Feb'26; walk/run/exercising/weights/yoga 

  • molerat
    molerat Posts: 35,680 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 26 June 2021 at 1:04PM
    No bricks and mortar address, dodgy English scattered all across the site and the T&Cs have "all rights reserved" in Turkish at the bottom. So no consumer rights (effectively), chargeback looks like the only option.
  • greyteam1959
    greyteam1959 Posts: 4,788 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    A Turkish phone number.
    😁😁😁😁
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