Argos - returning an item

pioneer31

I have bought an item from Argos and want to return it. They state the usual "must not be opened, used etc" terms

I had an online conversation with an advisor and they reiterated it.

The item is also available from the manufacturer with a 30 day money back guarantee (it is advertised on shopping channels)

Argos however won't accept a return because I have opened it and used it (once). I'm aware that years ago Argos did accept returns and I know of people who opened an item, used it briefly and then returned it. Has this policy changed?

The main question, however is, can Argos have a different returns policy to the manufacturer?

Caz3121

did you purchase in store or online?

powerful_Rogue

pioneer31 said:

I have bought an item from Argos and want to return it. They state the usual "must not be opened, used etc" terms

I had an online conversation with an advisor and they reiterated it.

The item is also available from the manufacturer with a 30 day money back guarantee (it is advertised on shopping channels)

Argos however won't accept a return because I have opened it and used it (once). I'm aware that years ago Argos did accept returns and I know of people who opened an item, used it briefly and then returned it. Has this policy changed?

The main question, however is, can Argos have a different returns policy to the manufacturer?

Absoutely.

pioneer31

Caz3121 said:

did you purchase in store or online?

I bought it online.

68ComebackSpecial

pioneer31 said:

I have bought an item from Argos and want to return it. They state the usual "must not be opened, used etc" terms

I had an online conversation with an advisor and they reiterated it.

The item is also available from the manufacturer with a 30 day money back guarantee (it is advertised on shopping channels)

Argos however won't accept a return because I have opened it and used it (once). I'm aware that years ago Argos did accept returns and I know of people who opened an item, used it briefly and then returned it. Has this policy changed?

The main question, however is, can Argos have a different returns policy to the manufacturer?

And if you bought what you expected to be a brand new item and, upon opening it, discovered that it was used wouldn't you be complaining to Argos? By using it you have diminished it's value and that's why, if you purchased in store, they won't accept a return. If you purchased online then they do have to accept a return but can reduce your refund to reflect the reduction in the item's value caused by your use as they will not be able to sell it as new.

68ComebackSpecial

pioneer31 said:

Caz3121 said:

did you purchase in store or online?

I bought it online.

Bought and paid for online or reserved online and paid in store?

pioneer31

68ComebackSpecial said:

pioneer31 said:

I have bought an item from Argos and want to return it. They state the usual "must not be opened, used etc" terms

I had an online conversation with an advisor and they reiterated it.

The item is also available from the manufacturer with a 30 day money back guarantee (it is advertised on shopping channels)

Argos however won't accept a return because I have opened it and used it (once). I'm aware that years ago Argos did accept returns and I know of people who opened an item, used it briefly and then returned it. Has this policy changed?

The main question, however is, can Argos have a different returns policy to the manufacturer?

And if you bought what you expected to be a brand new item and, upon opening it, discovered that it was used wouldn't you be complaining to Argos? By using it you have diminished it's value and that's why, if you purchased in store, they won't accept a return. If you purchased online then they do have to accept a return but can reduce your refund to reflect the reduction in the item's value caused by your use as they will not be able to sell it as new.

I'm pretty sure Argos were famous for re-selling stuff that had already been opened (20 or so years ago)

I'm not arguing it is right or wrong, I am just wondering if this still happens or they really have tightened up on things. I'm pretty sure I have sent things back in the past, or my friends have..

pioneer31

68ComebackSpecial said:

pioneer31 said:

Caz3121 said:

did you purchase in store or online?

I bought it online.

Bought and paid for online or reserved online and paid in store?

Bought online and had delivered.

MalMonroe

pioneer31 said:

68ComebackSpecial said:

pioneer31 said:

I have bought an item from Argos and want to return it. They state the usual "must not be opened, used etc" terms

I had an online conversation with an advisor and they reiterated it.

The item is also available from the manufacturer with a 30 day money back guarantee (it is advertised on shopping channels)

Argos however won't accept a return because I have opened it and used it (once). I'm aware that years ago Argos did accept returns and I know of people who opened an item, used it briefly and then returned it. Has this policy changed?

The main question, however is, can Argos have a different returns policy to the manufacturer?

And if you bought what you expected to be a brand new item and, upon opening it, discovered that it was used wouldn't you be complaining to Argos? By using it you have diminished it's value and that's why, if you purchased in store, they won't accept a return. If you purchased online then they do have to accept a return but can reduce your refund to reflect the reduction in the item's value caused by your use as they will not be able to sell it as new.

I'm pretty sure Argos were famous for re-selling stuff that had already been opened (20 or so years ago)

I'm not arguing it is right or wrong, I am just wondering if this still happens or they really have tightened up on things. I'm pretty sure I have sent things back in the past, or my friends have..

Yes but you said that not only had you opened it, you'd used it once. 

Only if the item is faulty can you have a refund - or a repair or whatever Argos deem to be fair.

I have never had trouble returning anything to Argos, which is why I like to use them. But I've never opened something up, used it and then tried to return it. 

When you buy online you do have extra protections but not for goods that have actually been used. Unless faulty, as I said. 

pioneer31

MalMonroe said:

pioneer31 said:

68ComebackSpecial said:

pioneer31 said:

I have bought an item from Argos and want to return it. They state the usual "must not be opened, used etc" terms

I had an online conversation with an advisor and they reiterated it.

The item is also available from the manufacturer with a 30 day money back guarantee (it is advertised on shopping channels)

Argos however won't accept a return because I have opened it and used it (once). I'm aware that years ago Argos did accept returns and I know of people who opened an item, used it briefly and then returned it. Has this policy changed?

The main question, however is, can Argos have a different returns policy to the manufacturer?

And if you bought what you expected to be a brand new item and, upon opening it, discovered that it was used wouldn't you be complaining to Argos? By using it you have diminished it's value and that's why, if you purchased in store, they won't accept a return. If you purchased online then they do have to accept a return but can reduce your refund to reflect the reduction in the item's value caused by your use as they will not be able to sell it as new.

I'm pretty sure Argos were famous for re-selling stuff that had already been opened (20 or so years ago)

I'm not arguing it is right or wrong, I am just wondering if this still happens or they really have tightened up on things. I'm pretty sure I have sent things back in the past, or my friends have..

Yes but you said that not only had you opened it, you'd used it once. 

Only if the item is faulty can you have a refund - or a repair or whatever Argos deem to be fair.

I have never had trouble returning anything to Argos, which is why I like to use them. But I've never opened something up, used it and then tried to return it. 

When you buy online you do have extra protections but not for goods that have actually been used. Unless faulty, as I said. 

MalMonroe said:

pioneer31 said:

68ComebackSpecial said:

pioneer31 said:

I have bought an item from Argos and want to return it. They state the usual "must not be opened, used etc" terms

I had an online conversation with an advisor and they reiterated it.

The item is also available from the manufacturer with a 30 day money back guarantee (it is advertised on shopping channels)

Argos however won't accept a return because I have opened it and used it (once). I'm aware that years ago Argos did accept returns and I know of people who opened an item, used it briefly and then returned it. Has this policy changed?

The main question, however is, can Argos have a different returns policy to the manufacturer?

And if you bought what you expected to be a brand new item and, upon opening it, discovered that it was used wouldn't you be complaining to Argos? By using it you have diminished it's value and that's why, if you purchased in store, they won't accept a return. If you purchased online then they do have to accept a return but can reduce your refund to reflect the reduction in the item's value caused by your use as they will not be able to sell it as new.

I'm pretty sure Argos were famous for re-selling stuff that had already been opened (20 or so years ago)

I'm not arguing it is right or wrong, I am just wondering if this still happens or they really have tightened up on things. I'm pretty sure I have sent things back in the past, or my friends have..

Yes but you said that not only had you opened it, you'd used it once. 

Only if the item is faulty can you have a refund - or a repair or whatever Argos deem to be fair.

I have never had trouble returning anything to Argos, which is why I like to use them. But I've never opened something up, used it and then tried to return it. 

When you buy online you do have extra protections but not for goods that have actually been used. Unless faulty, as I said. 

MalMonroe said:

pioneer31 said:

68ComebackSpecial said:

pioneer31 said:

I have bought an item from Argos and want to return it. They state the usual "must not be opened, used etc" terms

I had an online conversation with an advisor and they reiterated it.

The item is also available from the manufacturer with a 30 day money back guarantee (it is advertised on shopping channels)

Argos however won't accept a return because I have opened it and used it (once). I'm aware that years ago Argos did accept returns and I know of people who opened an item, used it briefly and then returned it. Has this policy changed?

The main question, however is, can Argos have a different returns policy to the manufacturer?

And if you bought what you expected to be a brand new item and, upon opening it, discovered that it was used wouldn't you be complaining to Argos? By using it you have diminished it's value and that's why, if you purchased in store, they won't accept a return. If you purchased online then they do have to accept a return but can reduce your refund to reflect the reduction in the item's value caused by your use as they will not be able to sell it as new.

I'm pretty sure Argos were famous for re-selling stuff that had already been opened (20 or so years ago)

I'm not arguing it is right or wrong, I am just wondering if this still happens or they really have tightened up on things. I'm pretty sure I have sent things back in the past, or my friends have..

Yes but you said that not only had you opened it, you'd used it once. 

Only if the item is faulty can you have a refund - or a repair or whatever Argos deem to be fair.

I have never had trouble returning anything to Argos, which is why I like to use them. But I've never opened something up, used it and then tried to return it. 

When you buy online you do have extra protections but not for goods that have actually been used. Unless faulty, as I said. 

MalMonroe said:

pioneer31 said:

68ComebackSpecial said:

pioneer31 said:

I have bought an item from Argos and want to return it. They state the usual "must not be opened, used etc" terms

I had an online conversation with an advisor and they reiterated it.

The item is also available from the manufacturer with a 30 day money back guarantee (it is advertised on shopping channels)

Argos however won't accept a return because I have opened it and used it (once). I'm aware that years ago Argos did accept returns and I know of people who opened an item, used it briefly and then returned it. Has this policy changed?

The main question, however is, can Argos have a different returns policy to the manufacturer?

And if you bought what you expected to be a brand new item and, upon opening it, discovered that it was used wouldn't you be complaining to Argos? By using it you have diminished it's value and that's why, if you purchased in store, they won't accept a return. If you purchased online then they do have to accept a return but can reduce your refund to reflect the reduction in the item's value caused by your use as they will not be able to sell it as new.

I'm pretty sure Argos were famous for re-selling stuff that had already been opened (20 or so years ago)

I'm not arguing it is right or wrong, I am just wondering if this still happens or they really have tightened up on things. I'm pretty sure I have sent things back in the past, or my friends have..

Yes but you said that not only had you opened it, you'd used it once. 

Only if the item is faulty can you have a refund - or a repair or whatever Argos deem to be fair.

I have never had trouble returning anything to Argos, which is why I like to use them. But I've never opened something up, used it and then tried to return it. 

When you buy online you do have extra protections but not for goods that have actually been used. Unless faulty, as I said. 

You've regularly bought items and returned them without either opening them or testing them?.

How did you know you didn't want them? (serious question that I've always had in relation to this returns policy)

timmy963

I get customers at work trying to return used items all the time that they discovered they no longer require it and it does my head in. I even had one old lady telling me she is a lawyer and was disputing the term "re-saleable condition".

First, do your research and understand what you are buying before you go ahead and use the item.

Second, ask the question "would I be happy buying a toothbrush at full retail price then the clerk tells me it has only been used once".