Am I able to get a refund?

jbrown96

I purchased some items from a clothing store online. I had 14 days to return. With working away this meant I couldn’t return the items until Friday 18th June, the 14 days period finished on 21st June I paid for 48 hours tracked delivery. My item wasn’t despatched by Royal Mail until Monday for whatever reason. This meant I have therefore missed the returns period and the money I wanted to be refunded has now been put on a gift card which I definitely don’t want. Is there anything I can do? I wouldn’t usually be fussed but it’s £200 I’d rather have in my back pocket, not a gift card. What can I do?

born_again

Did you advise the retailer you were returning within the 14 days? Or just send them back?

neilmcl

jbrown96 said:

I purchased some items from a clothing store online. I had 14 days to return. With working away this meant I couldn’t return the items until Friday 18th June, the 14 days period finished on 21st June I paid for 48 hours tracked delivery. My item wasn’t despatched by Royal Mail until Monday for whatever reason. This meant I have therefore missed the returns period and the money I wanted to be refunded has now been put on a gift card which I definitely don’t want. Is there anything I can do? I wouldn’t usually be fussed but it’s £200 I’d rather have in my back pocket, not a gift card. What can I do?

When did you receive the goods and when did you inform the seller your intention to cancel the contract?

You have 14 days to cancel after the day you come into possession of the goods, you then have 14 days after the day you inform the seller that your are cancelling the contract to send the goods back.

mattyprice4004

The above is spot on - if you just filled a form in within the return itself you're out of luck (and they don't have to accept returns at all after this time, so a gift card is more than you're entitled to) but if you told them beforehand you do have the additional time. 

Unfortunately while you may not have been able to physically return them, it would have been feasible to email them a cancellation notice while away so if you haven't done this you're out of luck. 

jbrown96

neilmcl said:

jbrown96 said:

I purchased some items from a clothing store online. I had 14 days to return. With working away this meant I couldn’t return the items until Friday 18th June, the 14 days period finished on 21st June I paid for 48 hours tracked delivery. My item wasn’t despatched by Royal Mail until Monday for whatever reason. This meant I have therefore missed the returns period and the money I wanted to be refunded has now been put on a gift card which I definitely don’t want. Is there anything I can do? I wouldn’t usually be fussed but it’s £200 I’d rather have in my back pocket, not a gift card. What can I do?

When did you receive the goods and when did you inform the seller your intention to cancel the contract?

You have 14 days to cancel after the day you come into possession of the goods, you then have 14 days after the day you inform the seller that your are cancelling the contract to send the goods back.

Weird one really because I did email them to say I would be returning some of the items and if I was still entitled to the discount I received for ordering a certain amount. They did respond to this saying yes it’s fine to return and I will still receive the discount. I have a feeling this won’t really mean much though to be honest. 

Thanks for the help.