Having a bit of a battle with DFS about Faulty Sofas

nac_709

Hi everyone
Just after some advice as im having a bit of a battle with DFS
I bought 2 sofas from DFS in July 2019, these were delivered at the end of August 2019. 
They both developed a clicking/knocking noise whenever you stand from a seated position or when you shift your weight (e.g to get comfy). We have now had 5 Service Manager visits, (1st Visit - Nov 2020) 5 'repairs' where there upholstery has been unpicked to access the frame, a 'repair' carried out, and the upholstery restapled, and we are still no closer to fixing the problem.

DFS have said that the sofas carry a 15 year frame warranty, but dont really fancy regular Service Manager visits

I have bought these on a 4 year interest free deal, paid monthly.

Have i got any other options other than having to get them out to 'repair' the sofas every other month until they actually find out what the problems is?

TIA

the_lunatic_is_in_my_head

You can reject the sofa for a refund, the refund may be reduced to account for ownership.


Given they claim to guarantee the frame for 15 years I would suggest to them a deduction from the refund of (price paid / 180) x 22. 


You could also agree a price reduction (i.e part refund) to keep the sofa and suffer the issue. The price reduction would be "an appropriate amount" agreed between yourself and the retailer. 


www.legislation.gov.uk/ukpga/2015/15/section/24/enacted

(1)The right to a price reduction is the right—

(a)to require the trader to reduce by an appropriate amount the price the consumer is required to pay under the contract, or anything else the consumer is required to transfer under the contract, and

(b)to receive a refund from the trader for anything already paid or otherwise transferred by the consumer above the reduced amount.

(2)The amount of the reduction may, where appropriate, be the full amount of the price or whatever the consumer is required to transfer.

(3)Section 20(10) to (17) applies to a consumer’s right to receive a refund under subsection (1)(b).

(4)The right to a price reduction does not apply—

(a)if what the consumer is (before the reduction) required to transfer under the contract, whether or not already transferred, cannot be divided up so as to enable the trader to receive or retain only the reduced amount, or

(b)if anything to which section 20(12) applies cannot be given back in its original state.

(5)A consumer who has the right to a price reduction and the final right to reject may only exercise one (not both), and may only do so in one of these situations—

(a)after one repair or one replacement, the goods do not conform to the contract;

(b)because of section 23(3) the consumer can require neither repair nor replacement of the goods; or

(c)the consumer has required the trader to repair or replace the goods, but the trader is in breach of the requirement of section 23(2)(a) to do so within a reasonable time and without significant inconvenience to the consumer.

(6)There has been a repair or replacement for the purposes of subsection (5)(a) if—

(a)the consumer has requested or agreed to repair or replacement of the goods (whether in relation to one fault or more than one), and

(b)the trader has delivered goods to the consumer, or made goods available to the consumer, in response to the request or agreement.