Fitbit Charge 3 - Can I claim after 2 year guarantee for a common fault with display?

geetar

Hi All,

I bought a Fitbit Charge 3 in April 2019.  By January 2020 (9 months later) it had developed a fault with the screen where lines of pixels would be blank.  This fault became progressively worse and I contacted Fitbit who replaced it in Feb 2020.

In June 2020 (4 months later) the replacement started having the same fault with the display.,  Fitbit sent another replacement.

In December 2020 (6 months later), same again and another replacement.

It's now June 2021 (6 months later) and the 3rd replacement Fitbit is starting to show the same problem.  I am out of the 2 year warranty period by 2 months, so Fitbit won't replace my device.  Instead they offer a 35% discount on a new Fitbit device.

A search for this fault online shows that is is very common on Fitbit Charge 3 devices.  I was wondering whether this would give me evidence and grounds to ask Fitbit to repair or replace it under the Consumer Rights Act for not being of satisfactory quality (or some other grounds).  

Can anyone advise me whether I have a case to ask Fitbit for another new one outside of the warranty period ?

Thanks in advance for your replies

mattyprice4004

You’ve had over 2 years use from the device, so a partial refund is fair. 

Their offer seems quite acceptable for me, especially given the fault doesn’t render the device completely unusable.