wly*completesave.co.uk - daughter has been a twit.

Jeepers_Creepers

Not sure if this is the right forum?

Anyhoo, despite us telling daughter to check her monthly bank statements - which she maintained she did (clearly not properly) - she suddenly announced today that 'wly*completesave.co.uk had taken £15 from her account', and 'what was it?'.

Whilst I did a Google to find out, she looked back through her statements - to find they'd been taking £15pm since August 2019...

Egg on face, and no question she's been a careless twit - first for signing up, and second for not checking her statement properly since then.

Whilst a legitimate site, it is also one with a bit of a reputation for catching people out, some of whom had never intended to sign up in the first place. Eg: https://www.which.co.uk/news/2017/10/beware-costly-online-cashback-schemes/

It started so far back that she cannot recall which purchase it must have been associated with.

Without question, daughter has been careless. However, it was also not her intention to sign up to a monthly service, one that she hasn't used since - today was the first time she logged into her wly account in 2 years. Also, she was only 16 at the time, which probably means she ticked an inappropriate box - again, she did 'wrong'.

We are n the process of cancelling this, and also hoping to persuade them to off some refund. Question basically is - is there anything we can do to 'encourage' them to do this?

Thanks.

Jeepers_Creepers

Blimey - just hearing slightly tearful wife exclaim on phone "Wow - you mean you are refunding ALL the money from the past 2 years?! That is incredible, and really wonderful - thank you so much!"

Daughter is very very lucky - and full marks to wly.

gettingtheresometime

Jeepers_Creepers said:

Blimey - just hearing slightly tearful wife exclaim on phone "Wow - you mean you are refunding ALL the money from the past 2 years?! That is incredible, and really wonderful - thank you so much!"

Daughter is very very lucky - and full marks to wly.

I personally would be 'suggesting' to your daughter she buys her parents a very nice thank you gift with part of the refund

Sandtree

Jeepers_Creepers said:

Blimey - just hearing slightly tearful wife exclaim on phone "Wow - you mean you are refunding ALL the money from the past 2 years?! That is incredible, and really wonderful - thank you so much!"

Daughter is very very lucky - and full marks to wly.

At 16 she was still a minor and so contracts, other than for essentials, are not binding on her. Better them give the money back and get some kudos than have a DD indemnity claim or such made to get the monies back etc.

Not sure about a parental present but feels like a good opportunity for a charitable contribution or such with the unexpected lump sum otherwise may seem something thats purely positive.

Jeepers_Creepers

Thanks both.

As you say, Sandtree; my wife confirmed that it was the fact my daughter was only 16 at the time was the clincher - they didn't hesitate to offer a full refund when they heard that.

I get your sentiment re a charitable donation or similar - always something we've encouraged.

Pollycat

Hope your daughter now understands that there are lots of legitimate sites (although some people call them scams) with reputations for catching people out and reads what she is signing up for carefully in the future. Especially if she's applying for anything like a driving licence or driving test.

And that's not mentioning the true scam websites.

And the 'we're based in China but have co.uk to make you think we're located in the UK' websites.

As for Complete Savings catching people out, from the link you gave it seems they make a lot of effort to tell people what they are signing up for.

As one person featured in the article said 'I was in a rush...'.

Jeepers_Creepers

Oh, she's learned all right...

Fair do's. I acknowledged that it's a 'legit' site, and probably a decent money-saver for folk who use their associated retail sites on a regular basis. I, too, often shake my head in disbelief as I listen to some tales of 'woe' on "You and yours...".

[Deleted User]

 That site is on the Asda online checkout once finished ordering. Claims to offer cash back, click to claim. Very easy if you haven't already heard of it to click and get suckered in. 

Pollycat

_shel said:

 That site is on the Asda online checkout once finished ordering. Claims to offer cash back, click to claim. Very easy if you haven't already heard of it to click and get suckered in. 

But is it just as simple as clicking and you're signed up for £15.00 per month?

Complete Savings say:

‘Customers cannot join Complete Savings by simply clicking on our banner advertisement, they would always have to manually complete our sign-up page and submit it in order to become a member.’

After completing an online purchase with one of its partner companies, you have to click through to a separate Complete Savings sign-up page, where you must manually complete all the fields. ‘We send all members regular email communications, including five in the first 30 days of their membership to confirm their member details, remind them about billing and encourage them to make the most of their membership benefits.’

If this is true, it's not so much 'suckered in' as 'you're a sucker' for not realising what you've signed up for.

Jeepers_Creepers

Absolutely - a 16-year old sucker.

These are their current guidelines. Do you know if they were the same 2 years ago?

born_again

Jeepers_Creepers said:

Not sure if this is the right forum?

Anyhoo, despite us telling daughter to check her monthly bank statements - which she maintained she did (clearly not properly) - she suddenly announced today that 'wly*completesave.co.uk had taken £15 from her account', and 'what was it?'.

Whilst I did a Google to find out, she looked back through her statements - to find they'd been taking £15pm since August 2019...

Egg on face, and no question she's been a careless twit - first for signing up, and second for not checking her statement properly since then.

Whilst a legitimate site, it is also one with a bit of a reputation for catching people out, some of whom had never intended to sign up in the first place. Eg: https://www.which.co.uk/news/2017/10/beware-costly-online-cashback-schemes/

It started so far back that she cannot recall which purchase it must have been associated with.

Without question, daughter has been careless. However, it was also not her intention to sign up to a monthly service, one that she hasn't used since - today was the first time she logged into her wly account in 2 years. Also, she was only 16 at the time, which probably means she ticked an inappropriate box - again, she did 'wrong'.

We are n the process of cancelling this, and also hoping to persuade them to off some refund. Question basically is - is there anything we can do to 'encourage' them to do this?

Thanks.

You do not tick any box to sign up to this company.
What you do is accept a offer for cashback at a retailer Argos, trainline, ebay are 3 that trip straight of the top of my head.
I have known them refund 3 months with no issue, then anything further they want to send something out. I have known 5 years refunded in the past.

2 years ago it was a simple case of clicking on the offer box & fill in email address, they get card details from retailer.