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Consumer rights

Archives for June 2021

Prank Bank App Scam😣
Hi everyone, I didn’t know this was a thing but I got totally Conned by my naivity, and sophistication of scam. the scammer used a prank bank apk which mimics a bank account on android phones, and can be edited to look like a normal banking app. chances are they will use a different brand of bank to you so you couldn’t…
Screen with envy
I am currently having the worst time I have EVER had with screen with envy…. I came in here to see if I could get advice from anyone about how to handle the situation. Order placed 15th may. Still not received. I think I have sent something like 20 emails and made at least 12 phone calls to them chasing it up. I receive…
Very bad customer service for Elegant Showers
Can anyone give me advice please. My partner bought a shower enclosure from this company via Ebay at the end of February. Due to reasons we didn’t open box to check it over straight away but in April we did so it could be installed. On assembly we found a part to be wrong so can’t be put together. My partner messaged via…
Market place
Hey just needing advice. I purchased a bed on marketplace last week and have noticed it's not fit for purpose as it doesn't come with a fire label on it. I've contacted them but now they have blocked me and I'm unable to have any contact. Do I have any rights? Yes I made the mistake of paying cash and no receipt to prove…
Builder work & back bills
Hi there. We used a seemingly experienced builder to survey a property for us in October 2020 and one other one in April 2021, which we ended up buying. I asked him (let's call him B) several times how much the surveys were but he never replied. We used to another surveyor on the latter property too but their services were…
Broken fridge
Morning all, in February 2021 my BEKO fridge freezer broke down. It was purchased from Currys 3 years ago and we didnt buy the extended warranty. BEKO engineers were called out to fix it but they said there was a problem with the wiring and that it could not be fixed. As it was outside the warranty we thought there was…
Debt letter advice needed
First time here... I returned home to find a letter waiting for me from Controlcredit demanding payment for money I allegedly owe UPS for VAT/duty/transport costs. I have received a few (less than 5) deliveries from UPS over the last few months. At no time has any delivery driver ever asked for any payment. There never has…
Amazon - Missing parts - A real headache
Love or loathe the behemoth I normally find their customer service very good. until tonight. I purchased a rattan garden sofa, it’s arrived and missing 2 cushions. I have spent 90 minutes on live chat trying to get this sorted. Escalated twice. Had one advisor just leave the chat and utter madness! The item was purchased…
Internet shopping price reductions
I have bought and paid for 4 items at a reduced price on a website last night. They were being sold at a greatly reduced price - and I thought bargain! Anyway the transaction went through, payment was taken and confirmation email for my purchase received. Today I have received at email saying there was a problem with their…
Council clawing back council tax rebate.
A couple of months ago I was made aware I was paying the wrong band council tax, I live in a row of terrace mine was B the other properties are A. Turned out this went back to 2005, I received 18 letters 17 turned out to be refunds for each year. The money was put into my bank account and I cleared some debts and all was…
British Airways vouchers and seating
Hi, we accepted vouchers last year when we cancelled our booked BA flight to Phapos. On trying to book new flights this year apparently I can not use the vouchers on seat selection even though £330 of the vouchers total value is from previous seat selection. How can they want additional payment for seat selection when…
vat on goods being brought home from abroad
My daughter is returning to the uk after spending 10 years in Thailand and Kazakhstan. Whilst out there she bought a keyboard, about £900.00. She posted this to us in the uk and it is now with DHL. Is she liable for vat on this and can she claim vat back from Kazakhstan?
Council planning issue
Can anyone advise please. We have recently built our own house. Unfortunately we have the neighbour from hell who is on parish council. He stole 15m of our land but when we came to buy the plot we let him keep-it as a gesture of good will. Since we have started building he has been an absolute nightmare and has contacted…
100% Discount Code
I was recently browsing a website and about to purchase something. Before buying I searched for a discount code for the site and found 'SALESORDER100'and used this at the checkout, it worked and discount the entire amount for the order so I didn't have to put any card details in and the order went through. I had the…
Brittany Ferries Refund
Just received this notice from Brittany ferries I am writing to confirm that we have cancelled your booking and actioned your refund via method of payment today. This will be a refund to the card ending xxxx for the amount of £xxx and the remaining balance of £xxx will be returned as a voucher which will be posted to you…
Return postage for faulty/not as described function
Hi I ordered an item online, and when it came one of the functions was not working. This function was detailed on the back of the box but not on the website, and it is enough for me to decide not to keep it. I reported it via the website, and sent them photos and a video that shows the issue, and also pointed them to the…
Ebay & Paypal - broken zvox accuvoice soundbar - less than 180 days from purchase, value approx £250
I bought a soundbar on ebay uk from an us seller Initially worked ok then developed an '8888' fault - contacted manufacturer tech support and suggested fixes incl a 'reset' did not work, kept support ticket Tried to contact seller on ebay - cannot contact seller - 'seller recieves a lot of email so you can't contact them'…
Natwest Renters Insurance Auto-Renewal
After going through my bank statements, I have discovered that I have been paying for Natwest Renters Insurance for the last 4 years despite the fact that I moved out of the property covered by the insurance after 6 months. The policy was originally taken out from 11/6/2018 until 10/6/2019 and my tenancy ended on…
Indesit Oven - Rejection Advice Needed!
Evening all, Hope you are well. I bought an oven in March 2019 that had its element go after 10 months. All repaired under warranty no problem,...another 11 months pass and the same fault arises, this time they replaced additional parts to hopefully get to the root of the problem but the warranty was a little more…
Solicitors
If a solicitor isn’t doing his job what can we do to rectify it ?

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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