Market place

Steph181087

Hey just needing advice. I purchased a bed on marketplace last week and have noticed it's not fit for purpose as it doesn't come with a fire label on it. I've contacted them but now they have blocked me and I'm unable to have any contact. Do I have any rights? Yes I made the mistake of paying cash and no receipt to prove the purchase. Any advice or is it just a loss

Thanks 

born_again

What "Marketplace"?

mattyprice4004

Was this from a private seller or trader? 
If a private seller, you have zero hope - it's down to you to check the product meets your needs, including any labels / documentation. 

Penguin_

Is this Facebook Marketplace? If so you will struggle if it is a private seller which a lot on there are.

Flight3287462

What's wrong with the bed?  Or is the mattress the problem?

powerful_Rogue

Steph181087 said:

Hey just needing advice. I purchased a bed on marketplace last week and have noticed it's not fit for purpose as it doesn't come with a fire label on it. I've contacted them but now they have blocked me and I'm unable to have any contact. Do I have any rights? Yes I made the mistake of paying cash and no receipt to prove the purchase. Any advice or is it just a loss

Thanks 

Not having a label does not make it 'not fit for purpose'. It's still a bed!

As already said. if a private sale, which 99% of facebook marketplace sales are, then you have no comeback.

the_lunatic_is_in_my_head

powerful_Rogue said:

Steph181087 said:

Hey just needing advice. I purchased a bed on marketplace last week and have noticed it's not fit for purpose as it doesn't come with a fire label on it. I've contacted them but now they have blocked me and I'm unable to have any contact. Do I have any rights? Yes I made the mistake of paying cash and no receipt to prove the purchase. Any advice or is it just a loss

Thanks 

Not having a label does not make it 'not fit for purpose'. It's still a bed!

As already said. if a private sale, which 99% of facebook marketplace sales are, then you have no comeback.

According to the below all mattresses should be tested and labelled, if the below link is correct then a mattress sold without the labelling would certainly be cause to reject if the seller is a business.

Whether private sellers passing on mattresses are covered by the regulations I don't know. 


https://www.satra.com/spotlight/article.php?id=445 

powerful_Rogue

the_lunatic_is_in_my_head said:

powerful_Rogue said:

Steph181087 said:

Hey just needing advice. I purchased a bed on marketplace last week and have noticed it's not fit for purpose as it doesn't come with a fire label on it. I've contacted them but now they have blocked me and I'm unable to have any contact. Do I have any rights? Yes I made the mistake of paying cash and no receipt to prove the purchase. Any advice or is it just a loss

Thanks 

Not having a label does not make it 'not fit for purpose'. It's still a bed!

As already said. if a private sale, which 99% of facebook marketplace sales are, then you have no comeback.

According to the below all mattresses should be tested and labelled, if the below link is correct then a mattress sold without the labelling would certainly be cause to reject if the seller is a business.

Whether private sellers passing on mattresses are covered by the regulations I don't know. 


https://www.satra.com/spotlight/article.php?id=445 

Totally agree with business sellers, but chances are the OP purchased from a private seller. If the marketplace advert did not state it came with a label, and the OP didn't bother to check, then I would say its 'buyer beware'.

Ditzy_Mitzy

Would what the mattress was wanted for be relevant, too?  The absence of a fire label would seem to be most relevant to an individual wishing to re-sell it.  

pinkshoes

Steph181087 said:

Hey just needing advice. I purchased a bed on marketplace last week and have noticed it's not fit for purpose as it doesn't come with a fire label on it. I've contacted them but now they have blocked me and I'm unable to have any contact. Do I have any rights? Yes I made the mistake of paying cash and no receipt to prove the purchase. Any advice or is it just a loss

Thanks 

If you bought from a business over (Facebook?) Marketplace and the business delivered it, then you can reject it and get them to collect it for a full refund.

If you purchased a second hand bed from a private seller, paid cash and collected it yourself then it will come down to the description. Did it say on the advert that it had a fire label?