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Medical Negligence
Hi, I am just after some advice here regarding surgery i have had recently and the whole process of rehab which has been non existent potentially causing permanent damage. I tore my anterior crucial anterior ligament around 3 years ago when i was 24 and the whole process was a mess from day one leading up until i finally…
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BA Customer Service - Premium Rate Number
I would like to get some advice regarding an issue with British Airways customer service, where I have been charged £35 premium rate charge on my mobile bill when trying to speak!to them via phone. I tried to make a booking through their website, but it wouldn't let me book the routes I needed as it was complex being a…
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Fedex charging "Import Duty" + Direct Payment Processing Fee on food gift parcelled by family
Hi all, A family member used Fedex to parcel us some dry food on the occasion of Diwali from India, a couple of days ago. Today I received the parcel and along with it a text informing me that it was "subject to import charge of £96.27 GBP". Of which 12 quid were being charged under "Direct payment processing fee" :( This…
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Broken fridge shelves Curry’s say tough.
I bought a Kenwood fridge from Curry’s in March. Within 6 weeks one shelf collapsed due to the plastic moulding breaking. In July the same happened to the other one. Curry’s tell me I have to buy two new shelves from Kenwood (£50). I went onto the Which website and sent them the standard letter about ‘fit for purpose’.…
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Case Thrown Out chances?
Hello, Thanks for taking the time to read this thread any advice would be much appreciated, December 2018 we purchase a car from a used car dealership for £3995, just 2 days after we rejected the car due to mildew the car had soaking wet roof and the boot was a bath of water. We spoke to the dealership and they advised…
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Paid for 1 item....they sent 6
Hi all, Have looked around online but would appreciate some more concrete advice on this. I recently ordered a single item from zoom.co.uk, for which they charged me the correct amount. However on arrival, they appear to have sent me 6 of the same item (when I only ordered one) and not charged me for the extra quantities.…
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Section 75 or Chargeback
How do I know whether to use a section 75 or charge back to claim a partial refund for a poor install service of kitchen worktops?
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Lost Phone complicated situation
Recently, I purchased an iPhone from Cash Converters online, it was locked to EE. I attempted to get it unlocked on Ebay, but was told they couldn't do it and I have a Vodafone pay monthly sim so I couldn't change network, so I had two options, return it under the 14 day return policy with Cash Converters or sell it. I…
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Website took money without authorisation
I subscribed a 2 or 3 years ago to a website called ADVFN to their hotlist and paid with my debit card. After a year, my card had expired so it didnt auto renew the subscription (I didnt want to anyway, so it was fine) On checking my bank statements I noticed a charge of £98 in July this year, from ADVFN. I certainly didnt…
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NTC / Nail Technician Courses Reviews
I have been {Removed by Forum team} by one company called Next Step Beauty and want to raise awareness of another company so that no one else gets {Removed by Forum team} by these people. A company called Nail Technician Courses or NTC are not accredited as they claim (I spoke directly with ABT who they advise they are…
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New build patio doors
Recently moved into a new build house, we noticed the patio doors have a small gap where I can see outside. I mentioned this to the site manager several times who told me a lot of other people have said the same, however they are supposed to be like that. As I get on with our new neighbours, I asked them if I could check…
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Issues over website build
I have my own little business. I engaged someone recommended to me to build me a wordpress ecommerce website. A contract was signed with a completion date of 1st September & I paid the deposit of 50% The "template" was put up & my logo added to it. I also sent over some pics & the background for the website which weren't…
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Argos
Hi all, I brought a Canon DSLR camera from Argos in January of this year and I took the extra 3 years warranty out on it at extra cost. Anyway, the camera has developed a fault and I have just been into Argos to ask if it can be changed or has to be sent away for repair. the chap there said it can be changed but I will…
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Can Nursery Charge Me for Extra holidays?
I've recently sent my son to a nursery 2 days per week (Monday and Tuesday) as my wife has returned to work part time. When I was looking at nurseries I was surprised to find that it is common practice with nurseries to charge for holidays even when they're closed. While this seems outrageous to me it was in the terms for…
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Amazon taken early payment.
Always one for a bargain, I was alerted to something on Amazon that I liked (a hard drive). The catch, it wasn't expected in stock for a couple of months. That wasn't an issue to me, and since they don't charge until the item is despatched, even better. Yesterday I got my credit card statement, and noticed Amazon had…
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Can I initiate a chargeback for leaking shed?
Hi, In July I paid a £570 deposit on my NatWest debit card for a Dutch barn style shed at our local Dobbies. Late August I paid the remainder of the balance, about £1700 on the same debit card and they installed it for us. A few weeks into ownership, I began to notice water seeping into all corners or the roof and…
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Entitled to a refund? Gaming chair.
[FONT="]Okay so my comfortable, worn out, broken down desk chair of many years finally bit the bullet and fell apart on me so, after some deliberation, and because I enjoy my gaming in comfort, I ordered myself a X-Rocker gaming chair from Argos (the X-Rocker Office Gaming Chair in Black) as it was reasonably priced…
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No money for 3rd party debt order!
Hi, I’ve been trying to get my money back from a man who I did a course with since February this year. He breached the contract, didn’t defend my application for a CCJ but refuses to refund me. I have no current address as every address he has given me has been a lie but do have his bank details. I applied for a 3rd party…
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Repair vs Replacement
I have a fridge-freezer which recently broken down after less than 3yrs of normal usage, but outside of the manufacturer's 2yr warranty. I contacted the repair company stated in the appliance manual and on the manufacturer's website. When I initially booked a call out they asked what date I bought the appliance and when I…
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When an expensive appliance dies after a couple of years!
Hi Everyone. I'm sure I have read somewhere that you can sometimes get an appliance repaired or replaced even though the warranty has expired. We have an expensive coffee machine that has passed away after 2.5 years. Costing nearly £600.00, I don't think this is reasonable. I'm fairly sure it had a two year guarantee. Does…