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Refusal of refund.
I live in Spain and ordered two golf tops in the same size. One fitted the other one didn't. I followed the instructions for return and sent it via tracked post. I did not receive my refund so checked tracking and it had been delivered and signed for. I contacted the company who say they did not recieve it. I sent them the…
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Refusal of refund.
I live in Spain and ordered two golf tops in the same size. One fitted the other one didn't. I followed the instructions for return and sent it via tracked post. I did not receive my refund so checked tracking and it had been delivered and signed for. I contacted the company who say they did not recieve it. I sent them the…
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Returning online purchase from China
I bought Christmas 'wrapping' bags seen on a Facebook ad, via Paypal. I chose the designs I wanted and the quantity of each. Bags arrived that were not the designs I chose, nor remotely Christmas themed, and didn't have the tags as advertised. I have no use for them. I went through the Resolution Centre at PayPal who…
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Debenhams sold me a faulty coat
Hi everyone On 19th February my mother purchased from Debenhams Derby two Baker by Ted Baker children’s coats, RRP £65, on her Debenhams account card. These thick winter coats were stored away for use this winter by my children so were not used immediately after the time of purchase. Last week I got the coats out to wear…
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Consumer Rights - LG OLED broken after 2 years.
So having a bad week. My phone is with Google, and they are messin' me about. My 2yr old LG OLED TV has developed a fault with it's networking. A smart TV that's no longer smart. It's outside the formal warranty, but wondering how easy it's going to be to claim that hasn't lasted a reasonable length of time. This is a…
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Garden in new build
I recently purchased a new build and have had several issues with the house in general. Aside from that the developers agreed when we reserved to turf the rear garden. The garden is sloped, as do some of the neighbours. Some of those they have provided some sort of retaining wall, even though ours slopes the same if not…
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Distance selling - will I get a refund?
I purchase a fireplace online after checking the dimensions on the sellers website It arrived yesterday and husband unwrapped it and set it up and put it in the alcove for me to say it looked a bit tight for space. Reading the paperwork that comes with it it says it needs a certain space around the fireplace to be safe but…
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6 month old Google Pixel 3with hardware fault
It's developed a shaky camera fault. It seems this is a common fault. Bought from John Lewis. They were not very helpful, told me they would send it away to to their repair agent and it would take 4-6 weeks. Contacted Google, and dealt direct, but my phone has been away 3 weeks now, and nothing much happing at Google.…
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Gdpr
Looking for a bit of advice on a faulty item. Item was bought online last year from a retailer who I’ll call “Online Retailer” but trading as “Joe Bloggs”. Since the item was purchased, “Joe Bloggs” is no longer trading and “Online Retailer” is now trading as “Mickey Mouse”. I believe “Joe Bloggs” ceased trading due to…
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Do Big Company Policies (Amazon in this instance) Usurp UK Consumer Rights?
In accordance with guidance re: How best to post a query on Consumer Rights. Purchased Item: What did you buy? A pack of 5 iPhone cables When did you buy it? Late December 2018 Where from? Amazon Marketplace How did you pay? Credit card What went wrong? Cables steadily stopped working over months What are the vendors…
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Lost parcel now item out of stock
Hi I placed an order with Aldi and they sent it out for delivery with yodel (big mistake 🤦). It never arrived although it was marked as delivered. I contacted both Aldi and yodel and after much headache and frustration finally got told the item is missing so I will be given a full refund as the item is now out of stock. I…
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Faulty Mattress - Burden of Proof
I bought a Mattress from NCF Living in May 2018. Pretty soon after I bought it a ridge of springs appeared in the middle and it sank either side. It is extremely uncomfortable and is causing us pain and sleepless nights. A mattress is not a short term purchase and obviously the design of this one is not fit for purpose…
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Amazon, faulty after 10 months
Daughter bought a head unit for her car last new years eve from Amazon and the order was shipped from a 3rd party seller. Head unit would not turn on anymore after 8 months of use and she contacted Amazon about it. Amazon said they would contact the seller but they never replied. She got back in touch with Amazon who said…
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Help! Faulty tap but manufacturer under new management
I bought a kitchen tap in June 2017 from online retailer Victorian Plumbing, the product was manufactured by Mayfair and paid via a debit card. We recently noticed that the tap was leaking from the handle which a plumber informers me means the cartridge is gone. The tap came with a 5 year warranty, so emailed Victorian…
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Provided wrong invoice / packing slip inside box
I collected a parcel today and it came with someone elses packing slip inside the box. This also means my packing slip is in someone elses delivery box too. It contains item details, address and order number and price. I don't see payment information and email address should I be concerned? Is this a breach of data…
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second hand van, minor faults with one major.
Good day all, bought a second hand VW transporter camper van, the van is 5 years old with 35k on the clock but the conversion to a camper van is brand new from the dealer I bought it from. minor issues are that on viewing the van there were no signs of rust on the tail gate, after a month at home the rust appears. garage…
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Estate agent question
My friend has sold her house stc, the agent keeps letting the purchasers in to measure up and they have had builders in to look at the house, my friend has not given permission for this, are the agents allowed to do it?
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Vueling and damaging personal property, not luggage
Hi, I had a flight from FCO-LGW on September and have been trying to raise a claim for damage to a personal item. I'm hitting a brick wall with nowhere to go and no further help. Background: When boarding the plane, I was asked to put luggage in the hold. A sticker was attached to my passport cover with a VYxxxxx code…
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Returned online order, retailer issued refund minus original postage
I returned an item which turned out to be not as described. The original postage was £10 and was the only option offered. The return has been received by the retailer, who went on to issue a refund (paid via paypal) minus £10. So far the retailer hasn't responded to my email, while they were very quick to reply before the…
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Overcharged for leak detection
Hi I am asking for a friend... She booked a trace and detect service from a plumbing service but has been billed and overcharged. !. The company publish there rates online. She was charged at the weekend rate of £144 per hour instead of the correct week day rate of £105 per hour. 2. She was charged for 3 hours when the…
