Consumer Rights - LG OLED broken after 2 years.

Legacy_user

So having a bad week. My phone is with Google, and they are messin' me about. My 2yr old LG OLED TV has developed a fault with it's networking. A smart TV that's no longer smart.

It's outside the formal warranty, but wondering how easy it's going to be to claim that hasn't lasted a reasonable length of time. This is a premium product that isn't expected to only last a couple of years.

I'm waiting for a repair quote from them, and depending on how reasonable (or unreasonable) is is, depends on my next course of action. Wondering how hard this is going to be to make a claim under the consumer rights act. Anyone tried this and been successful?

JJ_Egan

Your consumer rights are against the vendor not the manufacturer .
But after 6 months they may ask you to prove your claim via an independant report .
Any warranty from the manufacturer is not your consumer rights just an extra .

Gavin83

You can ask but you'll likely need an independent report confirming the fault is inherent before they'll do anything. This is likely to set you back around £75, although this'll be refunded if the fault is inherent.

You don't say who you're speaking to about this but it'll need to be the retailer rather than LG if you want to go down the consumer rights route.

System

Well contacted LG in the first instance, and will see what the repair cost will be, then decide if I want to pursue the matter with Argos.

Appreciate it's going to cost me whatever route I take. so want to balance cost vs hassle vs likelihood of success.

I also bought the item on a Creditcard if that changes anything.

bris

The CC co has the same rights as the retailer, so you still need to prove your case.


Just buy a Firestick , they are faster than the built in TV smart features.


It's been said that smart TV's are not as good as dedicated devices such as Firesticks (and others like it) as they are made for this purpose only, unlike a TV.

Undervalued

bris wrote: »

The CC co has the same rights as the retailer, so you still need to prove your case.


Just buy a Firestick , they are faster than the built in TV smart features.


It's been said that smart TV's are not as good as dedicated devices such as Firesticks (and others like it) as they are made for this purpose only, unlike a TV.

To be honest that is the pragmatic solution. My 4K Firestick, which is extremely fast and responsive and excellent quality cost me £29 in the Amazon 3 day sale earlier in the year (normally £49 but will no doubt be less on black Friday)!

Obviously the TV should work and I would be annoyed to have a fault in two years on an expensive item. However, if you have got to get reports, send it away etc etc....

Are you absolutely sure it is the TV that is at fault and not some other networking issue. I say that because I spent this morning solving an obscure networking issue with my W10 PC that has been perfect in that respect for several years.

Mr_Singleton

What TV retailer these days doesn't offer a 5 year warranty? Thought it was pretty standard.... unless of course you maybe wanted to save a few quid.

System

Perhaps that might be true for some TV's but not the LG TVs with WebOS. The built in apps and networking support is superb and better than Chromecast and Firestick addns.

A Chroimecast Pro is currently our backup solution, but keen to keep it only temporary solution.

Inner_Zone

Mr_Singleton wrote: »

What TV retailer these days doesn't offer a 5 year warranty? Thought it was pretty standard.... unless of course you maybe wanted to save a few quid.

Numerous retailers only offer the standard one year, most offer extra years, two to six but at an additional cost, so the purchaser has the option to buy the extra or not at or shortly after purchase time. Generally only JL and RS and maybe Costco and some others include five or six years warranty on TV's inclusive. Hence why they get recommended on here and other websites.

System

My John Lewis warranty wasn't worth the paper it was written on.

DCFC79

Vim_Fuego wrote: »

My John Lewis warranty wasn't worth the paper it was written on.

TV from Argos yes ?

What credit card was it bought on ?