Gdpr

XDA

Looking for a bit of advice on a faulty item.

Item was bought online last year from a retailer who I’ll call “Online Retailer” but trading as “Joe Bloggs”. Since the item was purchased, “Joe Bloggs” is no longer trading and “Online Retailer” is now trading as “Mickey Mouse”. I believe “Joe Bloggs” ceased trading due to bankruptcy.

I have contacted “Online Retailer” advising them of the faulty item and my rights as per CRA 2015. They have told me that they cannot assist as they purchased the company “Online Retailer” from the previous owner and due to GDPR they have can’t access any of the previous customer records. Would GDPR prevent them from accessing previous customer records?

I have electronic copies of the original invoice and all of the emails that were sent confirming my order etc.

Where do I stand on this?

davidmcn

If the original company still exists and is trading i.e. Online Retailer Limited (company number 123456), then the fact they've changed their brand name doesn't make any difference to your rights. If in fact it's a different company who have acquired some of the assets of the previous one, they could have bought the customer records, but even if they had, they don't have any legal obligations to you about the faulty item.

BoGoF

Regardless of the whole trading name saga, as you bought the item last year it is obviously more than 6 months ago. Therefore the onus would be on you to prove it was an inherent fault. If you can't do this then there is no point taking this further.