Broken fridge shelves Curry’s say tough.

Esthermate

I bought a Kenwood fridge from Curry’s in March.

Within 6 weeks one shelf collapsed due to the plastic moulding breaking. In July the same happened to the other one.

Curry’s tell me I have to buy two new shelves from Kenwood (£50).

I went onto the Which website and sent them the standard letter about ‘fit for purpose’.

They say that this is because it Is beyond 21 days of purchase.

Someone mentioned another consumer/mediation organisation to me but I can’t remember the name. Something like ‘resolva’.

Any advice appreciated.

JJ_Egan

Bought when .
Informed Currys when ??
Both read as well under the 6 months rule according to op .

Paul_DNAP

The 21days thing is, according to their own T&C purely for a "I have changed my mind" distance selling refund, so don't accept that for starters.


Their "this item is faulty" T&Cs say a 30days replace/refund window, and after that it's a repair option within the manufactures' warranty period.
Either way, both of these policy seem to be n opposition to your consumer rights for the product to be of satisfactory quality and last for a reasonable length of time.
(However, check the instruction manual, some of these fridge shelves have pitifully low maximum load weight recommendation and anything above a small block of cheese might have them trying to claim you were misusing it.)

Esthermate

Thank you both.
Bought March. Complained when second shelf broke in July.

I live alone most of the time and I am unlikely candidate for an over filled fridge.

comeandgo

Doesn't need to be overfilled. A heavy casserole dish could do it.

Esthermate

I don’t do anything like that. I don’t even put milk in the door.

What is my next step? It is my opinion that breaking so quickly means they are ‘not fit for purpose’.

JJ_Egan

Return it to Currys under Consumer Rights as the onus in the first 6 months is on the vendor . SeeCR sticky top of page .

Esthermate

I can’t return the whole fridge.

Thank you; will do.

Aylesbury_Duck

Esthermate wrote: »

I can’t return the whole fridge.

You may have to decide if they insist, they are entitled to inspect it.

bris

Physical damage isn't covered by any warranty or consumer rights unless you can prove they are not fit for purpose. The default position for any retailer with physical damage is you broke it.


You need to find out if this model (or others like it) has a problem with the shelves, reviews etc are a way to do this. If you are the only one then you won't get anywhere.
Give the manufacturer a call, they would know if there is a problem and replace them. They don't like too many complaints and as the shelves would be standard in a few different models across a few different brands they would certainly be getting these complaints.

photome

bris wrote: »

Physical damage isn't covered by any warranty or consumer rights unless you can prove they are not fit for purpose. The default position for any retailer with physical damage is you broke it.


You need to find out if this model (or others like it) has a problem with the shelves, reviews etc are a way to do this. If you are the only one then you won't get anywhere.
Give the manufacturer a call, they would know if there is a problem and replace them. They don't like too many complaints and as the shelves would be standard in a few different models across a few different brands they would certainly be getting these complaints.

They may just send the OP a couple of new shelves