-
Viagogo
Good Evening, Me and my girlfriend recently bought tickets for a concert in Hull. We later found out the were not able to go due to another event so we tried to sell the tickets. We first went to Viagogo. They were trying to get us to sell the tickets for between £150-£190 each. We didn’t want to go for this option as we…
-
Contact formed?
Hello My order went to warehouse dispatch then I have been informed it’s out of stock. However they have offered me inferior alternatives. After a few emails they have said they might be able to source my item but it will be considerably more £ Link to their t&c…
-
Are Argos legally allowed to do this
Just over a year ago I have bought some faulty item from Argos using Love2shop vouchers. I have bought it in the shop. After quiet a bit of a fight with them dragging their feet I was finally given a refund for it, however I was told that it has to be in Argos vouchers. A couple of months ago I have also bought something…
-
Thomas Cook flight name amendment - refusing to honour fee they quoted
I hope I'm in the right place – looking for advice on how to get Thomas Cook Airlines to honour a price they quoted me, then reneged on. I purchased return flights for me & my husband to New York online directly through Thomas Cook Airlines on 8th Jan, for the end of March. We purchased the Economy Light fare – the…
-
Gymshark Lost Returned Item, refusing refund
Hi Guys, I was hoping for your advice..... a couple of months ago, I sent 3 orders back to Gymshark for a refund. I packaged them all together and attached a copy of the return paperwork to each item, however only used one order number for the return. Gymshark utilise Rebound / Doodle for their returns and so as soon as…
-
Landlord + shed = stress
We have been given permission ( in email ) to put a non permenant shed in the garden of the house we are renting, however our neighbours have told us our landlord changes his mind about things like this and the last tenant left because of it, we have a three year contract which we pay in full annually, and putting up the…
-
Additional order (food)
Good morning all ! I get food delivered by a company call Muscle Food. ! I have a repeat delivery option, so every 2 weeks I get food delivered with payments taken a couple of days prior (this is not a subscription service or anything similar). Prior to payment being taken I will get x2 emails, 1 saying payment being…
-
Manufacturer Warranty not being honoured as I bought from an ebay outlet.
A set of Creative Inspire T6300 speakers has failed 1 month after their 12 month warranty with the retailer ran out. I bought them brand new from the Currys eBay outlet in January 2018 but because of this, the manufacturer will not cover the speakers with their 24 month warranty which applies to items sold in the UK;…
-
Compensation
Hi there I am looking for some advice on how to claim against a company not registered on resolver. The circumstances are; I received a bedspread as a gift at Christmas. I followed the washing instructions carefully but when the bedspread got wet in the machine it was so heavy that it broke my washing machine and I had to…
-
Holding my items for payment?
I paid for a design consultation from a Jeweller for a necklace for my wedding I was told this paid amount would come off the total if i went ahead. This was 35 pounds for an hour but it overran - however nothing was mentioned about further funds for it and it was not stopped at the point of the hour. I fully intended to…
-
United Utilities are saying I HAVE to have meter fitted
Hi, I have recently bought a house with my boyfriend. The house had no water meter fitted when we bought it. (It just about had a roof!) United utility’s are now saying because the previous owners had a water a meter fitted, that they must have removed, it is compulsory we have one fitted. I don’t know how I feel about…
-
Help with deposit return for car purchase
Hi, I'm new to the forum and wondered if I can get some help. I had a test drive in a used car and after a long drawn out time with the salesman I told him I had to was in a rush to pick up my child so I ended up handing over £500 to 'secure the car' so I could return the following day to sort everything out. I did sign a…
-
responsibility for "return postage to me" of repaired item
I recently sent a worn-out high value item from my home in scotland to a repairer in england. It cost me approx £500 to have the item repaired / refurbished, and I also reimbursed the repairer for the cost of return postage of the completed / refurbished item back to me. The repair has been completed, and the item is on…
-
Dispute with Eon over final payment - should I just pay?
Hi, I legally took over a property on 10th November - the dual fuel was being supplied by Eon, I phoned them to let them know I was moving to British Gas and I gave them a meeting reading, I phone again 2 weeks later to give them my final meter reading. I received a final bill through the post for £107 for just over 2…
-
Building Regulations
We had an internal wall knocked down and 2 steel beams inserted for our new kitchen/dining room. We used a kitchen company who used their own building firm so it was all project managed. We had architect plans drawn up before the work started and I asked about Building Regulations which the builder said he would obtain on…
-
Faulty engagement ring
My partner purchased an engagement ring on the 13th October 2018, gave me it on the 11th January 2019. Just 3 weeks and 4 days later the diamond fell out and I don’t know where it is - it’s gone. I went straight back to the shop and they just told me it’s accidental damage and all they could give me was a valuation to go…
-
ASOS Gift Voucher
Hi, Not sure if anyone can help. I appreciate that this is relatively trivial but we're having some problems with an ASOS gift voucher. Briefly, in August last year my daughter received an ASOS gift voucher from a friend for her birthday. She has only tried to redeem it in the last week - unfortunately it appears that the…
-
Parcel2Go
Hi Has anyone had any problems with getting parcel2go to payout for an insured parcel that has damaged by their courier? I sent some speakers in late November that arrived damaged. The person who I sold them to sent me some pictures and the speakers looked like they had been dropped from height onto a hard floor. I have…
-
Faulty lock - what are my rights?
I had a new door fitted last year, and the lock had a year guarantee. Last week, around 10.30pm the key got stuck in the lock and an emergency locksmith had to come out. It turned out the retaining screw had fallen out (concerning in itself), and I was charged the call out charge. The door company are refusing to reimburse…
-
Next Refund
I bought some boots and because they weren't available in my size they said they would order them on line for me I paid to have them delivered to my home Boots arrived one 6 and one 7 Phoned and they were very apologetic said to send them back by Hermes parcels A week later they are telling me the only way I can get a…
