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Dispute with Eon over final payment - should I just pay?
leiigh25
Posts: 4 Newbie
Hi, I legally took over a property on 10th November - the dual fuel was being supplied by Eon, I phoned them to let them know I was moving to British Gas and I gave them a meeting reading, I phone again 2 weeks later to give them my final meter reading.
I received a final bill through the post for £107 for just over 2 weeks gas and electricity, this seemed extremely high as a) we wasnt living there as were renovating and b) we didnt have a working boiler - new boiler was installed on 6th Dec AFTER we moved to British Gas
So I phone Eon and they said they had estimated my meter readings, I gave them the correct ones and asked them to send me a revised bill.
Couple weeks later the same bill comes through the post, so I phone back with the correct meter readings, to be told these arent on the system and they dont have a record of even my name!!!
Try and cut this shorter, this has been going on for almost 2 months now, I keep calling to give my accurate readings and they keep sending chasers for the estimated readings, when I call they say they have no record of my accurate readings. 3 weeks ago they referred me to a debt collection company - I am fuming! I phoned again and recorded the conversation with me giving my meter readings and asking for a revised bill.
The letters from Eon and the debt collectors are addressed to The Legal Owner, as theyre too incompetent to update my name let alone my meter readings. I dont want to pay £107 G&E for 2 weeks as I know this is so unfair, I dont even pay that for a month with BG... what can I do to rectify this? Am I going to have to just suck it up and pay? Could I seek legal advise? Can they blacklist my house or me if they dont know my name?
I havent ignored them, I phoned them again yesterday and recorded the conversation - spoke to a lady explained that I have phoned 10 times now and again gave my meter readings, she said she would put me on hold while she updated the system, 35 minutes later on hold I had been transferred to a back office department who dealt with field reps - and was told they couldnt speak to me and transferred me back to the main number! I lost the will to live and hung up as I had been on the phone for almost an hour at this point!!
I really am losing the will to live, I genuinely feel there is a note on my file that says when this lady rings up please mess her around!!!!!!
Any help or advice would be greatly appreciated - sorry its so long winded!!
I received a final bill through the post for £107 for just over 2 weeks gas and electricity, this seemed extremely high as a) we wasnt living there as were renovating and b) we didnt have a working boiler - new boiler was installed on 6th Dec AFTER we moved to British Gas
So I phone Eon and they said they had estimated my meter readings, I gave them the correct ones and asked them to send me a revised bill.
Couple weeks later the same bill comes through the post, so I phone back with the correct meter readings, to be told these arent on the system and they dont have a record of even my name!!!
Try and cut this shorter, this has been going on for almost 2 months now, I keep calling to give my accurate readings and they keep sending chasers for the estimated readings, when I call they say they have no record of my accurate readings. 3 weeks ago they referred me to a debt collection company - I am fuming! I phoned again and recorded the conversation with me giving my meter readings and asking for a revised bill.
The letters from Eon and the debt collectors are addressed to The Legal Owner, as theyre too incompetent to update my name let alone my meter readings. I dont want to pay £107 G&E for 2 weeks as I know this is so unfair, I dont even pay that for a month with BG... what can I do to rectify this? Am I going to have to just suck it up and pay? Could I seek legal advise? Can they blacklist my house or me if they dont know my name?
I havent ignored them, I phoned them again yesterday and recorded the conversation - spoke to a lady explained that I have phoned 10 times now and again gave my meter readings, she said she would put me on hold while she updated the system, 35 minutes later on hold I had been transferred to a back office department who dealt with field reps - and was told they couldnt speak to me and transferred me back to the main number! I lost the will to live and hung up as I had been on the phone for almost an hour at this point!!
I really am losing the will to live, I genuinely feel there is a note on my file that says when this lady rings up please mess her around!!!!!!
Any help or advice would be greatly appreciated - sorry its so long winded!!
0
Comments
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Stop ringing them and put your complaint in writing.0
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Eon have a rep on here, so if we all say Eon enough they might turn up and help.0
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EONman... EONman... EONman.... Might need to say it the mirror!
But, yes, stick it in writing, keep it short, state you have recordings, demand complaint escalated...
... But I'm guessing Candyman will materialise, and that will end the matter...0
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