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Service given without consent
Some advice gratefully received on this please. We have cesspit sewerage, so the cleansing company come along every year to empty. They send a letter to say it is due and we set a date (usually mid-March), and all is well. However, I came back to my house on monday to find them here and nearing completion, without any…
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Advice needed on what to do.. please
I have a company issued vehicle which is leased from Arval, so not something I personally own or pay for. This vehicle went in for a service, arranged and agreed by the leasing company and required some substantial work. Upon getting the vehicle back it transpired that it was leaking oil, it leaked over my drive for a few…
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Claiming back Import Duty/VAT on faulty goods
I ordered a film scanner from B&H in the States just before Christmas. The price I paid them included the shipping and Import/VAT charges so the equipment arriving via DHL arrived within a few days. It proved to be faulty and after arranging an RMA they arranged for DHL to pick up the scanner from me to return to B&H. As…
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False advertisement - what are my rights?
Hi All, Not sure if I'm posting in the right section so apologies if not. I'm looking for some advice regarding something I bought a while back that turn out was falsely advertised. Just short of a couple of years ago, I invested in some graphic marker pens from a well known crafting company on the basis they were…
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Paid deposit for Shed, now the builder is ignoring me, help
Hi all, After researching a shed for ages last year I met and proceeded to pay a 50% deposit on November 6th (£756 via faster payment)) to a local-ish guy (a village about 15 miles away) who made all manor of outdoor stuff from sheds to dog houses etc. He didnt have a website but a facebook page with lots of examples of…
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Private Sale Refund Rights
I post this thread, probably more out of interest and for lessons to be learned for others. Please remember this upon responding, my assumption here is that I'll have to be chalking this one up to experience. A few weeks ago, I had spotted some Phillips Hue bulbs on gumtree, about 20 minute drive from where I live. Now key…
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Failed direct debit. Am I liable?
Hi all, I emailed sports direct gym to cancel my membership and received a reply stating that the direct debit had not been collected and I was liable for some £210 of back payments (I’d not used the gym for some 7 months but am guessing this is irrelevant?). As it appears to be a failure at their end, am I liable for this…
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Locksmith
I recently asked for the locks to be changed on my property. What I think happened is the locksmith re-used an old lock pulled from a previous job. He will not provide an itemised receipt and is unresponsive I believe because of this, which in turn has led to problems with my insurance since I couldn’t provide any…
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House builder/insurance run around
Hi all, We seem to have stumbled into a rather unique dillemma and I guess we are just looking for some advice on whether we should put in the expense and hire a law firm to take this forward. We bought a house in June 2015. The house was built in December 2012, so it was about 2.5 years old at the time. We immediately…
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Web Developer - unhappy with service
Hi all, I was wondering if you could help. I’ve had a website built for my business and unfortunately there has been a litany of mistakes and problems and now I’m not sure what my rights are. From the beginning there were issues such as poor logo design (I ended up doing it myself) the copy writers efforts were poor,…
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Can an online retailer cancel my order?
Hi thanks in advance for any advice you can give me. I ordered a concept 2 rower off amazon Market place that was on sale on the 13th and it was marked as dispatched later the same day. The money was also taken from my account that day as well. It was showing as being delivered between tomorrow the 19th and the 22nd.…
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DFS - ripped sofa
We bought a sofa from DFS Dec’16, it was delivered Jan’17. In Apr’18, we had to call DFS as the stitching down one of the seams was coming apart – they sent out an upholsterer, who re-stitched it for us. A few months later, we had to call them again as the same seam was coming apart again. When the upholsterer came this…
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Tk Maxx pricing
Hi, I last month bought a piece of jewellery for my daughter from tkmaxx. On the label the RRP was £245. The tkmaxx price was £39.99. Today having inspected the item again I decided to research the brand of the jewellery and I found its own website. The range was extensive and I found some very similar items to the…
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Mattress issues
Hi, I bought a new bed and mattress off eBay. It’s from an online store. Anyway originally they sent the wrong size mattress. Which I got replaced for the right one with no real issues, Other than the double was delivered flat and the king size was rolled, And not advertised as such! It is a coil spring with memory foam…
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Please Help - Don't Know What To Do.
Please can any one help. i don't know what do do. I've had some heaters installed that has not been done right. Does one of the consumer acts apply? Not sure which one. A friend said it might be classed as an inherent fault. When I complain we are ignored. Thank you so much.
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Business user on Shpock issues
My daughter bought a sofa from a company using Shpock to trade. She didn't see the sofa so it comes under Distance Selling laws. It was delivered on Thursday 14th, at 8;45 pm. it was nothing like she had asked for and was way too small, the seats are rock solid and the arms are not cushioned as she had seen on the photos…
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Problem with large computer desk bought on Amazon
I bought a large wooden computer desk on Amazon which was described as “strong and sturdy” and of “high quality”. I spent an hour putting it all together and followed the instructions exactly. When I was putting the final screws in I found that the panels didn’t lign up, it was wobbling and I’ve found chips on the side of…
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DFS Online Order
Hi All - I’m new to these forums and have looked for an answer but couldn’t find anything so sorry if I’ve missed something... Hoping for some advice please. In the process of buying a new build and purchased 2 sofas from DFS online ready for when we move in. We placed the order in January (with 8 week delivery turnaround)…
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Dishwasher Advice Needed
My mother bought a Beko dishwasher from ao.com 18 months ago. It was a couple of months outside of its year warranty when it started leaking badly. I noticed the door had actually rusted and wasn't sitting on the seal so contacted ao.com. They did pay half of engineer call-out costs from Beko, who paid for a new door, but…
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Parking charge notice
Hi all I have today received a pcn through the post from a private parking company working on behalf of tesco express advising the ticket was issued because i parked on private land and failed to use the facilities. I actually parked in the car park and went to a shop across the road but before I left I did go into tesco.…
