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Consumer contracts regs - refund for unwanted paint
I bought lots of paint from a well-known brand, online, about a week ago. Too much, it turns out, and I'd like to return one of the tins (unopened, obviously). The company tells me they don't accept returns because the paint is "made to order". Has anyone encountered anything similar in the past? I'd completely understand…
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Car insurance provider cancels insurance after 1 day and requires me to pay half the policy value.
I have just been 'stung' by a cancellation charge from an insurance provider after they went through my application line by line asking me really detailed questions and then decided not to cover me because I quoted a slightly lower value from what I had input in the application form. (see full story in link below) I *get*…
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Seller vs. supplier complaint/refund
I am trying to sort out a refund/replacement for a shed I bought on Argos. Argos are claiming that as the supplier delivered it directly, it is the supplier who has to deal with it and not Argos. Is this true?
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HELP!....Amazon won't refund an item returned to them and it's £560
Hi all I'm at the end of my tether so hoping for some assistance. This will be a longer post so apologies for that. I returned a faulty laptop to Amazon which cost me £560. The item was bought last Sept but a rep agreed I could return the laptop since it was completely faulty and they would repay me cost of sending the…
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Distance selling P&P refund
Hi I recently returned a pair of boots I purchased online. The retailer has refunded the cost of the goods, but has refused to refund the delivery charge, which I thought the Consumer Contracts Regulations stated they need to refund. Their response was "Unless we you have notified us in writing of your wish to cancel the…
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Wrong item sent to me by John Lewis
Hello all. I ordered a Samsung Galaxy Tab S4 for my dads birthday, it cost me £549 and I received the parcel yesterday. I got round to opening the parcel last night to wrap it up only to find that they'd sent me an Amazon Fire tablet instead. I'm absolutely fuming as doing some research this morning, they've sent me a…
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Cancel car purchase
Any advise is appreciated. I paid a deposit for a car (used car retailer) with agreement they would change cambelt and water pump for me however the garage have noticed the car has some other problems which they will be fixing but can't give me a time scale. Does anyone know if i have any rights to cancel this purchase and…
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Nursery deposit refund
I accepted an offer of a nursery place via email on 7/2 and duly paid a deposit of one months fees in advance in order to secure the place. My circumstances have since changed and I contacted the nursery on 20/2 (within the 14 day cooling off period for distance selling) to notify them of cancellation and requesting a full…
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Claimant question - small claims online
Hi guys, I’m taking a company to court after reviving some trrrible training that was sub par to as the least. Thus far, the defendant has failed to respond to the final letter and as a result was given a CCJ. They have had to pay £250 to attend court and have this removed. I have finally been given a court date but have…
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ONLINE SMALL CLAIMS - What next?
I sued a builder via the online small claims court (not only was I ripped off with over-priced work but he did the house repairs to the wrong house!!) . He did not respond to the judgment and I have received no money. The judgement was made by default that he owes the full a amount of GBP 3,558.07. I don't know if this is…
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Domain names cooling-off period
Hello everyone, On Monday I made an impulse purchase of multiple domain names from a London-based registrar that I won't name here. Later that day I realised that many of those names had been a mistake and asked for a refund+cancellation, explaining that I thought I was entitled to it under the UK statutory cooling-off…
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Facebook Marketplace Item Paid by BACS
Hi, I have messaged a private seller on Facebook Marketplace and sent a BACS bank transfer payment to cover the cost of the item and the postage - however it hasn't arrived and the seller isn't responding to me anymore. Can anyone please advise what are my next steps - complain to the bank, report to the police, write off…
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Book/e-book scam?
Hi, I just bought what I thought was a book from roadbooks.co.uk but instead received a digital download. It doesn't describe any of its books as being physical or digital downloads anywhere. It's only £8.50 so I'm not too worried but are they ok to do this or is it a scam? Naturally they refuse refunds for digital…
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Parking charge notice/fine - bought but wrong VRM
Hi I would be so grateful for your help with this. Just to be clear I was not the driver at the time and am not prepared to tell the company who it was (reasons explained below). That said, I know they paid for their parking and always do however the very annoying thing is that they do not have the ticket It seems they…
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UPS Additional COD Charges
Hi, Hoping someone can help. I purchased an item from america last month ~£590. It arrived via UPS who I paid £120 at the door for import charges. Received the item and everything was fine. Fast forward 1 month, I received a letter from UPS stating that I now owe them an additional £57. Apparently "At the time your…
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Fridge freezer faulty again
Hi All Question I purchased a SMEG Fridge Freezer 25 months ago. After 11 months it packed in and I had the engineer around 3 times to repair it.. in the end they gave me a brand new fridge freezer. 12 months later it has packed in again! I’ve got the engineer around again tomorrow.. if they try fixing it numerous times…
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Car Contract signed but Manufacturer fails to deliver
Hi guys, Hope this is the correct forum to post this on. At the end of December 2018, I agreed with the Volkswagen dealership for the T-Roc with the specs that I wanted, signed the contract and paid a £250 deposit. The salesman told us that it will take up to 3 months for the manufacturer to build this car with my specs. I…
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can i appeal my penalty?
So I was given a penalty fare notice of 185 travelling from leicester to st pancras. Now my issue was, i paid for my tickets and have the payment email to confirm, however i was using the mobile format ticket and this however was not working. The inspector asked my to load my emails as proof I had purchased a ticket and…
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Faulty Boots
Good afternoon, I bought a pair of boots September 2018 from a French online retailer using my credit card. The right boot has leaked in use and I contacted them as soon as it occurred for a replacement pair. The company have told me to keep the boots and they have credited my online account with them the price I paid for…
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Littlewoods refused return as 'used'
Hiya.. I purchased three pairs of trainers on a Littlewoods credit account, non fit correctly so I returned them. I have been checking my account and saw that only two pairs had been credited, the third pair hadn't. I contacted them and after lots of back and fourth, was told that the third pair hadn't been credited due to…
