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Seller vs. supplier complaint/refund

I am trying to sort out a refund/replacement for a shed I bought on Argos.
Argos are claiming that as the supplier delivered it directly, it is the supplier who has to deal with it and not Argos.
Is this true?

Comments

  • pinkshoes
    pinkshoes Posts: 20,504 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Argos have to deal with it, but...

    Sometimes it is easier to desl directly with the supplier rather than having Argos as a middle man.
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
  • Comms69
    Comms69 Posts: 14,229 Forumite
    10,000 Posts Third Anniversary Name Dropper
    Alilu123 wrote: »
    I am trying to sort out a refund/replacement for a shed I bought on Argos.
    Argos are claiming that as the supplier delivered it directly, it is the supplier who has to deal with it and not Argos.
    Is this true?
    Your contract is with who you paid money to
  • Thank you everyone. That's what I thought, as this is what a lot of other places have stated. My husband is speaking to the supplier and Argos are asking us to message them when we get a response. So we are going backwards and forwards between companies!
  • DoaM
    DoaM Posts: 11,863 Forumite
    10,000 Posts Fifth Anniversary Name Dropper Photogenic
    Are you claiming under a manufacturer/supplier warranty? Or claiming under your legal rights per the Consumer Rights Act 2015?
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