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Consumer advice needed
Hi all, I need a little help. I bought a vape mod from a local shop and after 5-6 weeks it stopped working I returned it to the shop and they told me they have a 14 day returns policy and they would have to return the item to the manufacturer in China and couldn't refund me or offer a replacement. It has been 6 weeks now…
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Cousin scammed - legal action?
Hello all, This is my first thread her. I'm on here on behalf of my cousin. One of my friends recommended asking my questions on this site. Before proceeding further, I understand the comments/answers given in response to my questions should only be considered friendly advise and not professional advise. We don't have the…
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Changing t&c's after purchase
Hi there, I'm hoping to get some advice on a very frustrating situation. I bought a voucher in December on Groupon for a spa day. I tried to book this in January for a weekend in March, but was told they didn't book that far in advance and to phone at the end of February. So I phoned this weekend to book the spa session,…
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New Purchase - Used Car Faulty - Dealership - £32000
Hi everyone, Hope someone can help me. My husband purchased a fairly new car - 1 year old from a well known dealership. Within a week of purchase he noticed a shudder from the steering wheel. Brakes, Discs and Steering Wheel were faulty when the dealership was inspecting it. Was sent away to manufacturer who replaced…
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Faulty Item Delivered - When should the retailer refund me? They want me to pay return postage
I bought some ecigarette pods from an online retailer. When I contacted them to let them know the pods were faulty, as they only lasted a day (usual usage is meant to last up to 3 weeks as advertised - previous usage of these pods gave me 3 weeks) - they initially blamed it on me. When I went back to them to insist that…
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Car hire scam
I checked some posts here and many people know about the consume rights well and please can you help me. We got scammed in Malta. On returning of the car they said there were damages and been resprayed although the car is the same condition. I called the police, they heard me calling and cancelling the €800 they demanding.…
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Argos Returs
Hi All, Hope this is the right place to put this. I bought an electrical item in June 2017, it got replaced in March 2018 as it was faulty, the replacement item has just gone the same way. Would the new replacement item be covered under a 12 month warranty or would it be from the original purchase date? Thanks.
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Parcel not delivered and Amazon not helping
Hello everyone, after several days of arguing with Amazon customer service, I am getting quite desperate so made this account to ask here. Hopefully, someone can give advice on the matter. On Thursday I ordered a new phone + fitting screen protectors from Amazon with prime delivery. I paid with a credit card and used the…
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Wrong Quantities on Customs Declaration
So Im new to this forum but I'm really at a loss. I purchased some makeup from an american company in January coming to 51USD (£41~ at the time of purchase iirc) with free shipping. I was expecting to pay customs of course but then the card came through on the 9th Feb saying £39, which is higher than the 20% it should have…
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Refunding buyers return costs
Hello, I'm wondering whether anybody could help. I'm an online seller and trying work out how it works regarding returning buyers postage costs as I don't want to be ripping anybody off buy also want to protect myself. My items are made to order, so something can only be returned if it is faulty. However, I'm sure there…
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Bought laptop from curry’s store opened box can I return it?
Hi looking for advice. My son bought a laptop from a curry’s store on credit. He collected it on Monday brought it home opened it to look at but has since decided he has made a mistake and doesn’t want it. He has yet to make first payment for the laptop and the laptop hasn’t been used. What rights does he have (if any).…
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Supermarket tills
Hi all. I was in a supermarket and at the checkout, the assistant put the goods thru the till and then placed them right beside himself on the counter thus making me lean across the counter to get them. It happened previously so this time I asked him to move them towards me. I then paid him for them and he pushed the…
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A Spinal Surgery Analogy...
Hello, I have a spinal surgery analogy. My ailing 1958 Chevrolet Impala failed its MOT at my local Fiat garage two years ago due to cracks in the rusting chassis. The Garage owner recommended me to a Fiat Main dealer for repairs. The Main Dealer had a fairly reputable score on "I Want A Great Car", (no offence…
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Used car purchase problems
Hi all. Apologies in advance for the length of this post (and if it’s not posted in the right place), but it is quite a unique set of issues and I’m struggling to find relevant advice about my next steps. I purchased a BMW 3-Series from Evans Halshaw towards the end of last summer. I completed all of the relevant checks of…
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Please help! Undelivered item
In November 2018 I purchased a camera from eglobal Uk website for over £200. I paid extra for delivery insurance. (I have since read their reviews and won’t buy from there again, but have also realised they’re not based in Uk so I think are exempt from a lot of our acts). Yodel were delivering my parcel. The tracking…
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Added charges onto completed quote and invoice
Hello. I need some advice please, asap ! I hired a plumbing contractor to do some major work. Before I accepted them, I was given a quote which they worked out with me, and I was satisfied. The work is now completed, and the contractor told me today that he had to buy more crushed stone than he anticipated, due to the…
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Fabb sofas advice needed on faulty sofas
FABB SOFAS FAULTY SOFAS Advice needed please On 23.05.17 We Purchased a leather 3 piece suite from Fabb sofas a 3 seater recliner a 2 seater recliner and a chair recliner which cost £4500 in total we took finance out on these with hitachi personal finance through fabb sofas . On the 12 Nov 18 we noticed that the leather…
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Data Protection Breach and Potential Fraud
Hi everyone, quick question about my rights regarding data sharing. Mentioning no names of the company involved. I purchased a new laptop a couple of months ago. The laptop developed a fault and I contacted customer services to get a technician out. They said they can't as I have had a new system. I told tham this is the…
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Draughty Patio Doors
In December 2018 I had a pair of patio doors fitted. There are draughts from under the bottom of the fixed panel, and also from the vertical join with the sliding section. I complained within a week to the supplier, who came after Christmas and refitted the doors. They are still draughty and are unacceptable. I have told…
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Warranty Problem
Hello I've purchased graphics card via flubit.com (market simillar to amazon) Product have 3 years warranty, it failed after 2 years, I've contacted manufacturer who told me to contact seller. Now problem I have is, I purchased via Flubit.com product arrived from Ebuyer who is no longer trading on Flubit.com, contacted…