New Purchase - Used Car Faulty - Dealership - £32000

jayjsmum

Hi everyone,

Hope someone can help me. My husband purchased a fairly new car - 1 year old from a well known dealership. Within a week of purchase he noticed a shudder from the steering wheel.

Brakes, Discs and Steering Wheel were faulty when the dealership was inspecting it. Was sent away to manufacturer who replaced breakes, discs, suspension arm and steering wheel thingy. Spoke to salesperson and requested to hand car back, was told give the repairs a chance.

Got it back weeks and weeks later. Then 5 days later, same faults developed??????

Its back for the second round of repairs and its been in for 8 weeks!

We want to reject the vehicle and get the full amount back. Can we? I was hoping we could do a Section 75 but the maximum for that is £30000. Is there anything else I can do.

I've written a letter to the Complaints department of the dealership but I know they won't give into my request.

DoaM

You can reject now for a full refund (perhaps less some value for usage - vehicles have an exception clause in Consumer law I believe) as the goods still fail to conform to contract after a single repair attempt has been made. You do not need to give them another repair opportunity. Check out the Consumer Rights Act 2015.

Inner_Zone

Already posted here:


https://forums.moneysavingexpert.com/discussion/5969517/faulty-used-car-32000

DoaM

Technically this thread was first.

Inner_Zone

Either way it's spamming the forum!