Data Protection Breach and Potential Fraud

JamesNT

Hi everyone, quick question about my rights regarding data sharing.

Mentioning no names of the company involved. I purchased a new laptop a couple of months ago. The laptop developed a fault and I contacted customer services to get a technician out.

They said they can't as I have had a new system. I told tham this is the first time I have reported a fault.

Apparently. Someone phoned up and requested a replacement machine, using a different phone number, different email and different address. The pc got delivered without them picking up the other machine.

Surely, the only way they could have done this is by accessing my personal information through a hack or some insider malpractice. Either way, people have accessed my information when they shouldn't have.

Now they are saying the service tags got mixed up, which still doesn't explain why they dropped off a computer to someone without picking up the "broken" one. Leads me to think they are covering something up.

Any thoughts or input appreciated.

KatrinaWaves

Nothing about any of that concerns me or should concern you. No fraud has been committed against you. Their story sounds more than plausible, a service request was put on your account by accident instead of someone else, for literally a million of admin error reasons, none of which implies a data protection breach or a fraud issue.

Les79

Who knows.


Could potentially make a Subject Access Request and request all of the notes on your account, they may reveal something which they are aware of but not you. I believe they can charge you up to £10 for it.


Aside from that, you could report this to the Information Commissioner's Office (ICO) in regards to a DPA breach possibility. If they have received a few similar complaints then they may be interested, else they'll probably just ignore you.


Could also report it to the police if you think a fraud has taken place AGAINST YOU. Fraud in relation to other customers of theirs is, ironically, a DPA breach if shared with you so it is *their business* and not yours.


If you've got ££ signs in your eyes then I'm afraid that none of the above will really benefit you WITHOUT proof (if you do obtain proof then you MAY be able to pursue it, possibly through the courts, but cross that bridge when you come to it). You could otherwise merely rely on their goodwill.

waamo

A SAR is now free.

If you believe a data breach has occurred then report it to the ICO.