Locksmith

bassc

I recently asked for the locks to be changed on my property. What I think happened is the locksmith re-used an old lock pulled from a previous job. He will not provide an itemised receipt and is unresponsive I believe because of this, which in turn has led to problems with my insurance since I couldn’t provide any specification and whether it was BS compliant or not.

Is he legally allowed to use old locks like this and am I entitled to some kind of receipt detailing the specification?

pinkshoes

How did you pay?

If you have requested a new lock t(en yes you can ask for the receipt/guarentee/details for it.

Fitting a lock is generally a simple job.

davidmcn

I would expect a BS-compliant lock to be marked as such. Did you ask him to fit a BS-compliant lock? If you just asked him to fit "a lock", he seems to have done so.

tacpot12

If the lock is not marked on the outside with the BS Kitemark, it is not compliant, and you need a new lock. If you didn't specific the standard of lock you needed, then that is your fault. A good locksmith would have asked and provided advice, but a bad locksmith will just take your money and run. I think you have found yourself a bad locksmith.

Comms69

bassc wrote: »

I recently asked for the locks to be changed on my property. What I think happened is the locksmith re-used an old lock pulled from a previous job. He will not provide an itemised receipt and is unresponsive I believe because of this, which in turn has led to problems with my insurance since I couldn’t provide any specification and whether it was BS compliant or not.

Is he legally allowed to use old locks like this and am I entitled to some kind of receipt detailing the specification?

No you aren't entitled to a receipt, why would you be??


Unless you supplied the new locks, the locksmith would most likely use what he had in stock.

AndyMc.....

Comms69 wrote: »

No you aren't entitled to a receipt, why would you be??


Unless you supplied the new locks, the locksmith would most likely use what he had in stock.

Is it stock or used? I think the op needs to clarify that.

Comms69

AndyMc..... wrote: »

Is it stock or used? I think the op needs to clarify that.

Even if used, I don't see that as a major issue.


The chances of the previous owner trying thousands of doors using an old key is incredibly unlikely.

[Deleted User]

It's extremely unlikely any lock supplied failed to meet British Standards. A cheaper lock will still meet the standard, but will have fewer security features..

wesleyad

No chance it doenst meet standards, you can get barrels for under £5 that meet them, and a locky probably even cheaper.

As this is moneysavingexpert it is my duty as always to tell people.. always replace your own locks! Its honestly the easiest job to do, even my Mum did it! Takes under 2 mins and can save you £100s.

Dean000000

At worse it’s not a locksmith job but a chippies.

Though, he’s right (ish) will literally take 20 mins, not 2! Lmao

Takmon

Dean000000 wrote: »

At worse it’s not a locksmith job but a chippies.

Though, he’s right (ish) will literally take 20 mins, not 2! Lmao

It really does take 2 minutes. You open the door, take out the retaining screw, slide out old lock, slide in new lock, put the retaining screw back and your done.

I'm not sure how you could make that last 5 minutes never mind 20!