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Dfs sofa cusions issue
Hi. I bought a sofa on finance from DFS about 8 mths ago. The cusions on the lounger part has lost all its firmness. Eventually someone from DFS have come out and to us stated that this issue was always going to happen and we should have been told by the salesmen. He advised us to get it re stuffed by a local company at a…
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MSE News: Maplin goes into administration
Electricals retailer Maplin has gone into administration - here's what we know so far on how gift cards, online orders and your return rights are affected... Read the full story: 'Maplin goes into administration' Click reply below to discuss. If you haven't already, join the forum to reply.
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Kitchen Company charging extra
Hi, I wondered if someone could please help me. I am in the process of getting my new kitchen fitted and the kitchen company has just presented me with a new bill after the quotation was agreed. This is due to extra electrical works carried out without my permission. Basically the electrician said the electric weren't safe…
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Loss of consumer rights on HP account
Hi, folks! I've got a corner sofa suite on a HP agreement with a local retailer and the suite is faulty. As the suite cost the fat end of £2000 and was sold as being leather (not leather faced) and the leather is now coming away in chunks, I contacted the company to request a replacement as the goods are not of…
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small claims court
Hi bit of ramble, moan and a few questions... I got ripped off by a dodgy tradesman... paid a deposit for work that was never done... turns out this guy has done this to dozens of people in my area and there is even a website about him (more fool me for not doing my DD) There is also now an ongoing police investigation…
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MSE News: Toys R Us goes into administration
Toys R Us has fallen into administration, it was announced today. Here are the key need-to-knows for customers...Read the full story: 'Toys R Us goes into administration' Click reply below to discuss. If you haven't already, join the forum to reply.
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Charged me less but now chasing for the rest
After the boiler installation from British Gas was finished I called to complete payment. That payment was completed but now they've called back about a month later to say that I still owe money because the person or the system which dealt with my final payment made a mistake. What are my rights in this situation? It's a…
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Do I pay to send back under warranty?
Not certain where I stand but have a sewing machine which was returned as faulty and was eventually given a replacement. However the replacement has a fault in that the needle threader does not work. I thought it was me as I had never used a machine with one before but I asked someone to show me and been told it’s not me…
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Currys Fridge Freezer fault
After a bit of advice I purchased a fridge freezer from Currys on the 1st February (delivered 3rd February), today I find that the freezer compartment isn't working and the food is all defrosted. I have checked all connections. Before I call Currys I wanted to check out my consumer rights. I believe that as the fridge…
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Small Claims questions
If a claim for £450 proceeds to an actual hearing and is won, as well as the court costs and interest on the £450, is it possible to claim for admin, time and travel to court? This case has almost got to filling in the online form about 3 times but each tome they do something to halt it, look like they will make a decent…
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buyer claiming unauthorised transaction on paypal
please help on what steps i can take next So a month ago i sold an iphone 8 plus, because the person wasnt local they paid through paypal (friends and family). I sent photos of the phone, receipt of postage to cover myself. The guy received the phone the next day. all was good until last week when I received an email from…
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Returning item bought online
Hello, I recently purchased a camera lens on the 13th of February. It was delivered on the 14th and I realised after delivery and before using it that I should have considered a different lens and phoned the store to get a returns rma number which I got on the 17th of February . My question is have I been too slow at…
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Sodexo filmology data breach
Hi All I have been a victim of attempted fraud on my bank account through my employers cinema discount scheme. I had found out there had been attempted fraud on my bank account from my bank and it was not until 3 weeks later that I found out the data breach involved use of the Filmology website. There were 3 attempts at…
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Help please New Lenovo Laptop
Hi all I am hoping someone may be able to assist me. We bought a Lenovo Gaming Laptop from John Lewis for Christmas for our teenager. The first week of February it would not boot up. we phoned John Lewis who advised to contact Lenovo direct as the warranty is with them, so we did and a courier picked up the laptop. I have…
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Tied into contract after 'trail-period' is over
Hello MSE, Telecoms World provided me with a 3-month trial of their services for a virtual receptionist. I forgot the exact date the 3-month trial ended and I am now tied into a 9-month contract costing me £80 per month. It was not made clear to me that this would happen and I have now stopped any use of the number on my…
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Bad Faith?
Was wondering if you sign a 18 month contract with BT for Broadband would it be considered as bad Faith if BT then raised the price 2 weeks later? If so what would the legal remedies be?
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Still Being Charged More by Debit Card
Hope someone can help, as I can't seem to find the info I'm looking for anywhere. So, we are all aware that new legislation rolled out means you can't be charged extra for paying by debit or credit card for a product or service. However, when renewing my subscription to a popular satirical magazine, I noticed that I was…
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County Court Situation
Last week, I had a small claims court case, the details of which isn't really important as my question is about the judge. I lost the case, but it seems to me that the judge was having a bad day and he took it out on me! The person who had taken me to court had included all fees and the income loss for the day were…
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Can I Return An Item That Broke Very Easily(argos
Hey, I recently bought the motorola pulse escape+ over ear headphones. They cost £35 which is a lot since i've been saving for AGES doing extra work and chores. When i bought them i was ecstatic audio quality wan fine and perfectly fine, the body however seemed very weak which worried me. As if on Que i got home from a bad…
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van broke down within a week, small claim court?
I bought a van from a mechanic who run a garage two weeks ago. It actually broke down at my first day driving. The power steering suddenly lost. It was taken to garage to get fixed. The power steering pump and a metal pipe have been replaced. The bill is more than half grand. I also found the coolant leaking problem…