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Sodexo filmology data breach
27 replies
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373 posts


Hi All
I have been a victim of attempted fraud on my bank account through my employers cinema discount scheme. I had found out there had been attempted fraud on my bank account from my bank and it was not until 3 weeks later that I found out the data breach involved use of the Filmology website. There were 3 attempts at fraud on my account which my bank successfully blocked so although there was no financial loss to me, it has involved a lot of distress, inconvenience and having to obtain a new bank card.
After speaking to Filmology to ask exactly what had happened, I was informed that my bank details were stolen from the payment page and that the incident has been reported to the ICO. The hack on the payment page was carried out over 2 months and involved many accounts.
Although I have not suffered financial loss, I strongly feel that compensation should be paid for the distress caused. I contacted the chief executive of Sodexo by email and have not heard anything back from him which I think is a disgusting attitude to take from a serious data breach.
So has anybody been successful in claiming compensation in these circumstances? Or will I need to take this to a small claims court?
I have been a victim of attempted fraud on my bank account through my employers cinema discount scheme. I had found out there had been attempted fraud on my bank account from my bank and it was not until 3 weeks later that I found out the data breach involved use of the Filmology website. There were 3 attempts at fraud on my account which my bank successfully blocked so although there was no financial loss to me, it has involved a lot of distress, inconvenience and having to obtain a new bank card.
After speaking to Filmology to ask exactly what had happened, I was informed that my bank details were stolen from the payment page and that the incident has been reported to the ICO. The hack on the payment page was carried out over 2 months and involved many accounts.
Although I have not suffered financial loss, I strongly feel that compensation should be paid for the distress caused. I contacted the chief executive of Sodexo by email and have not heard anything back from him which I think is a disgusting attitude to take from a serious data breach.
So has anybody been successful in claiming compensation in these circumstances? Or will I need to take this to a small claims court?
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Replies
I was personally thinking of £50-£100 for the distress and inconvenience caused. Considering the fact that the frandsters had all my card details and were attempting to make fraudulent transactions online!
This happened to 7 other colleagues that I know of, it was only thanks to my bank that the transactions were declined. Perhaps I'm over exaggerating but I think that's serious.
If every time a company go a data breach everyone affected stuffed them this sort of bill then I'd reckon the attention data security got in the boardroom would increase markedly.
Solicitors charge £250/hour and lawyers twice that so sounds reasonable to me for time and effort etc.
Hardly worth getting out of bed for £50.
Compensation is claimed to put the victim back in the same financial state as before the incident.
In this case you have suffered no financial loss so no compensation can be claimed.
You are best on the consumer rights board regarding this as it is not a tech question
Over 500 people have died in Syria last week
17 students were shot in school in the US 2 weeks ago
but no, YOU had to get a new bank card at no loss to yourself...you poor poor soul...
This issue isn't going to go away - but I don't see things improving much for the consumer.
The world is changing and people have had enough
Consumer wins £2K from B.Gas for wasting his time.
see:
https://www.telegraph.co.uk/finance/personalfinance/money-saving-tips/7914426/British-Gas-customer-wins-2000-payment-for-wasted-time.html
Also
Consumer stuffs Sky for £1500 for messing him around
http://www.dailymail.co.uk/news/article-3091022/Man-wins-1-500-payout-Sky-BILLING-25-hour-time-wasted-two-YEARS-trying-service-cancelled.html
and
Another won £3000 for being incorrectly billed
http://www.dailymail.co.uk/news/article-2710809/David-beats-Goliath-Man-wins-3-000-payout-energy-giant-wouldn-t-stop-harassing-bills-didn-t-owe.html
All these are court awarded compensations for inconvenience.
If no, there is your answer.
If yes, I would be demanding the earth!
Meanwhile I'm off out in the sunny weather here out of sight in GlawstirShire, to check my neighbour has enough bread, I think it may snow!
Defibrillators Cannot Cure a Heart Attack!