Do I pay to send back under warranty?

KentScrapper

Not certain where I stand but have a sewing machine which was returned as faulty and was eventually given a replacement. However the replacement has a fault in that the needle threader does not work. I thought it was me as I had never used a machine with one before but I asked someone to show me and been told it’s not me but a fault in the alignment on the machine. I called manufacturer who referred me back to the company who sold it as the retailer (online) gives a 15 year guarantee. However on contacting them they initially tried to refer me back to the manufacturer. Advised that had spoken to them and they referred me back to retailer upon which the man on phone stated that it was covered but they would not pay to have it collected from me and deliver it back! Is this correct that I have to pay this?

Diamandis

What does the warranty say about postage costs?

theonlywayisup

Warranty - you are bound by their T&C.

Consumer rights - when did you purchase, when did they exchange the faulty unit?