Consumer rights

Archives for February 2018

Argos sold me an incomplete bed for £650!
Purchased a Super Kingsize Bed from Argos on the 26th of January 2018. Paid for 4hr delivery slot. The day before the delivery I received a call from Argos customer services to say that they could not find the headboard for the bed and it may take up to 2 weeks to resolve the issue. I was happy to wait as I was just…
Valentines Day flowers delivered a day later
I paid an additional sum for guaranteed next day delivery of flowers for Valentines Day. The flowers arrived a day late. I contacted the company after delivery and requested a full refund and asked them to arrange to collect the flowers as they were no good a day late. The company are just ignoring my emails. Do I have any…
Garage wont refund my deposit & sold car elsewhere
Last week I paid a garage £200 deposit (on my credit card) for a car, arranging to pay the rest when I collected the car on Friday. (the car had just passed at MOT, no advisories etc) On Thursday the garage rang & told me they'd been valeting the car for me & noticed an oil leak & serious corrosion..& therefore were not…
Jewellery help please, 18 carat white gold
Hi. I need some advice, please. A ring that I have had for two years keeps going gold. It is 18-carat white gold, which I appreciate will discolour due to gold being, well gold. However, it has been back to the shop we bought it from 4 times in the space of 18months as it has gone gold very quickly. The last time it went…
Old laptop insurance
Hi just wanted to know what my rights are concerning an old insurance I took out at Currys when I purchased a laptop in 2009. I didn’t realise I was still paying £7.99 a month. Could I claim any of this back? Thanks Laura
Faulty Debenhams sofa nightmare
Hi all, We're having a nightmare with our Debenhams and our Debenhams sofa : - Ordered a sofa on 6th Oct 2017 for £945 on a 6 week delivery - Delivery finally made on December 21st, 5 weeks late, due to "material problems". - We soon started finding marks all over the sofa. After speaking to Debenhams customer support, we…
Messed up my haircut, going to court
Long story short, I went to the hairdressers and she was using a clipper to cut any fly away hair I guess, the clipper slipped out of her hand and it cut a chunk of hair from the back of my head. Ever since then I have had to tie up my hair to cover the bald spot, I never used to do that and it's been very difficult on me.…
Loss of income in small claims court
Hi I'm considering taking someone to small claims court over a faulty TV that they've sold me. I was just wondering if I can claim anything for the income I'm going to lose for attending the court? If yes, how much is the limit, can I claim as much as I feel necessary? many thanks
credit note help
We bought my daughter a prom dress from a shop in warrington.As with most teenagers she changed her mind,so we returned it after 6 days for a refund.We were told that a credit note would be given as per shop policy.After looking a few times and not finding anything she liked.We asked if we could sell the note to someone…
Appliances direct order not arrived
I have bought a washing machine and dishwasher from Appliances Direct last week and arranged for the delivery to be to their Derby branch for Saturday 24th Feb. The email states to wait for email / phone call to say the order is ready to collect. That never came. When I tried to contact them to query it the office was…
DFS - how to buy
I might buy a sofa from DFS. I know they have a mixed reputation so wondered how I should buy. If I buy on CC I would have some extra protection on top of my normal rights. If I bought on their 0% finance, I guess it would be a lot more difficult if something went wrong?
Samsung! £300 to repair but only 90 guarantee???
Hoping for some advice...sorry if this post is long. I own a Samsung 12kg ecobubble machine which cost me £988 in December 2014. Recently I started to have problems with the machine. It is out of its two year warranty but the motor is still within the 10 year warranty period. A local repairer came to have a look and told…
Small claims court + ebay question
Hi all, I work abroad a lot and don't get much time to check eBay communications if things get really busy. I just came back from a five week long back-to-back stint. Anyway, I've been back about a week and just noticed I had won an item and not paid for it yet, today was the last day of the unpaid item case and I went…
Is this spectacles purchase a breach of contract?
Hi all, So, earlier today I purchased a new set of glasses from a high street chain of opticians. I get a contribution towards the cost of these from the NHS and I paid the remainder in full. So far so good. Then later today I received a voicemail to say that the NHS voucher wasn’t worth as much as initially stated and I…
DFS bed broken soon after warranty
My DFS Ottoman bed frame collapsed along with the gas strut assembly, 3 months after their 2 year warranty expired in Nov 2017. Their customer services weren't helpful as it's out of warranty. Do I have any Consumer rights on this issue? Thanks in advance
returning a product
i bought a chemistry set for a 10 years old from smyths online. it does not have a CD but it clearly states on the website in description when i took the item back store thr manager clearly refused to take it back saying it does not say on box it contains a cd . i havnt perchased the item from instore so how i am sposed to…
Small claims court question
Hello everyone, I'm having a problem with my local phone repair person, I gave him my phone to change the screen and paid £100 for it, they have changed the screen but now the home button doesn't work and there seems to be some dead spots on the screen as I can't type some letters in. I have tried solving this problem with…
Returning a faulty Set - rights
I bought a tracksuit (top & bottoms) & a Crop set (shorts and crop top) for my daughter. A bulk order was placed by the dance school for a number of items, many of which have arrived faulty. These are items that have been made bespoke to the dance school with the dance school logo on. I sent back both sets (as instructed)…
Issues with sick Puppy
Just looking for some advice ... I bought a new puppy and brought him Home on 14th February ... when we picked him up we were told he was healthy and had a full vet check and no issues After getting him home we noticed the dog was sick after eating .. we put this down to separation anxiety after being moved to a new…
Furniture Village
We bought a leather Chesterfield from FV in Nov 2017. It was the incorrect dimensions as advertised on the web. Then the problems started even though we complained within 30 days. Numerous calls and emails to the store ( Friern Barnet, North London) and a visit to the store to talk to the illusive manger and then calls/…

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