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returning a product

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nagh_shah
nagh_shah Posts: 3 Newbie
in Consumer rights
i bought a chemistry set for a 10 years old from smyths online.
it does not have a CD but it clearly states on the website in description when i took the item back store thr manager clearly refused to take it back saying it does not say on box it contains a cd . i havnt perchased the item from instore so how i am sposed to know WHAT CAN I DO??

Comments

  • WillimS
    WillimS Posts: 9,111 Forumite
    As far as I am aware any item purchased online cannot be returned to a store/shop, it has to be returned or complained via the website, ring customer services, it should state 'online sales' as a separate number.
  • parkrunner
    parkrunner Posts: 2,610 Forumite
    Eighth Anniversary 1,000 Posts
    WillimS wrote: »
    As far as I am aware any item purchased online cannot be returned to a store/shop, it has to be returned or complained via the website, ring customer services, it should state 'online sales' as a separate number.

    Smyths allow online returns to be taken to a store.

    https://www.smythstoys.com/uk/en-gb/returns-policy
    It's nothing , not nothink.
  • chris_m
    chris_m Posts: 8,250 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    parkrunner wrote: »
    Smyths allow online returns to be taken to a store.
    https://www.smythstoys.com/uk/en-gb/returns-policy

    According to that link, only unwanted items - not damaged or faulty ones.
  • elsien
    elsien Posts: 35,925 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    This is an unwanted item though, rather than faulty or damaged. I read the OP as saying it had been misdescribed as having a CD, when it doesn't.
    Contact customer services, tell them it was misdescribed, and ask how they want you to return it for your refund. (I'm presuming you haven't opened it?)
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • chris_m
    chris_m Posts: 8,250 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    elsien wrote: »
    This is an unwanted item though, rather than faulty or damaged. I read the OP as saying it had been misdescribed as having a CD, when it doesn't.

    In which case it is faulty since it is not as per the description upon which the customer made their decision to purchase.
    Contact customer services, tell them it was misdescribed, and ask how they want you to return it for your refund. (I'm presuming you haven't opened it?)

    Agreed, CS is the way to go.
  • nagh_shah
    nagh_shah Posts: 3 Newbie
    thanks for your advise yeh i opened the packaged thats how i come to know there is no cd
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Which one was it you bought?
This discussion has been closed.
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