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DFS bed broken soon after warranty
ejv
Posts: 315 Forumite
My DFS Ottoman bed frame collapsed along with the gas strut assembly, 3 months after their 2 year warranty expired in Nov 2017.
Their customer services weren't helpful as it's out of warranty.
Do I have any Consumer rights on this issue?
Thanks in advance
Their customer services weren't helpful as it's out of warranty.
Do I have any Consumer rights on this issue?
Thanks in advance
0
Comments
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Sale of goods act/consumer rights act (can't remember when the latter took over) states that goods needs to last a reasonable length of time.
I'd say just over 2 years for a bed is not acceptable.
I would try wuoting the relevant act at them, then if they do not play ball, tell them that you will get an independent report stating that it was inherently faulty, and will take them to court for a repair/replacement/refund.
If they STILL don't play ball, then get an independent report to prove it has failed due to an inherent fault (And not excessive sh*gging) then send a letter before action.Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0 -
CRA refers to items purchased from Oct 2017. SOGA before then.0
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theonlywayisup wrote: »CRA refers to items purchased from Oct 2017. SOGA before then.
The CRA came into force on the 1st October 2015, not 2017.0 -
George_Michael wrote: »The CRA came into force on the 1st October 2015, not 2017.
Sorry, a typo. I meant 2015, but had the OP's 2017 in my head.0 -
Hi, well, according to recent TV adverts, beds should last at least 8 years (although mine has lasted 11 so far . . .). I'd definitely pursue a refund (or a part refund because they will argue that you have had over two years of usage). But if you have no luck, seek advice from the Citizens Advice Bureau or your local Trading Standards office. If the goods are worth less than £10,000 you can take the retailer to the small claims court and you don't need a solicitor. If it cost more than £100 and you paid by credit card you could claim from the credit card company under Section 75 - Martin writes about it on the MSE site. But whatever you do, don't take no for an answer, or give up. (Is my advice . . . ) They are in the wrong here.
Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.0 -
Which advert is that?Hi, well, according to recent TV adverts, beds should last at least 8 years (although mine has lasted 11 so far . . .). I'd definitely pursue a refund (or a part refund because they will argue that you have had over two years of usage). But if you have no luck, seek advice from the Citizens Advice Bureau or your local Trading Standards office. If the goods are worth less than £10,000 you can take the retailer to the small claims court and you don't need a solicitor. If it cost more than £100 and you paid by credit card you could claim from the credit card company under Section 75 - Martin writes about it on the MSE site. But whatever you do, don't take no for an answer, or give up. (Is my advice . . . ) They are in the wrong here.
There is an advert that says you should replace your matress at least every 8 years. Cant say i have seen one saying your bed frame will last 8 years though.0 -
My bed frame has lasted 19 years, I would expect a bed frame to last a few years, at the least more than 2!.0
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Hi, well, according to recent TV adverts, beds should last at least 8 years (although mine has lasted 11 so far . . .). I'd definitely pursue a refund (or a part refund because they will argue that you have had over two years of usage). But if you have no luck, seek advice from the Citizens Advice Bureau or your local Trading Standards office. If the goods are worth less than £10,000 you can take the retailer to the small claims court and you don't need a solicitor. If it cost more than £100 and you paid by credit card you could claim from the credit card company under Section 75 - Martin writes about it on the MSE site. But whatever you do, don't take no for an answer, or give up. (Is my advice . . . ) They are in the wrong here.
Really? So if I use my bed as a trampoline for 3 hours a day it should still last 8 years?
The company are within their rights to do nothing until it has proven to be an inherent fault. So they are not in the wrong.0 -
Lol. Would the person writing the independent report be able to decide on what was excessive though.If they STILL don't play ball, then get an independent report to prove it has failed due to an inherent fault (And not excessive sh*gging) then send a letter before action.
It is, I would have thought, somewhat subjective, and the bed expert may not be qualified regarding the other. Would it stand up in court?
You'd probably need reports from two experts . .
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theonlywayisup wrote: »Sorry, a typo. I meant 2015, but had the OP's 2017 in my head.
It was delivered in Nov 2015. Broke down in Feb 20180
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