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Jewellery Issue
I purchase a diamond bracelet on October last year. The clasp was clearly faulty and the item was returned to the retailer for repair. The retailer claimed to have fixed it but the issue remains. The bracelet was returned multiple times (in excess of 3 times) and even replaced but was still faulty - over a 9 month period.…
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Dodgy Dealer Sold us a Faulty Car
My mother bought a second hand Golf from a used car dealer nearly three weeks ago, a week after she bought it the gearbox failed on a roundabout, it was pushed into a car park, the RAC were called who performed diagnostics which revealed a fundamental flaw with the gearbox which would cost £3500 to repair. We were advised…
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Faulty Item purchased online Spanish store
Hi My boyfriend purchase shoe shoes online for my Christmas present last year (store is based in Barcelona) I wore the shoes on 2 occasions for indoor dancing and they had lots of big scratches at the end of the night. Note I did not dance on gravel. I ended up sending them back to the Spanish store and they emailed and…
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Boots opticain varifocals
I have had boots BTS GOLD 1.67 VARIFOCAL lens for six years and had no problems at all, broke my lens,so needed new ones I have the same prescription,and ordered the same lens in a new frame ( of the same type as my broken ones ) and I can not settle the lens is thicker and I am having discomfort on the bridge of my nose,…
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Asda George return with reciept---but no barcode
Jacket its never been worn have the reciept, 2 tags still on the jacket but the barcode tag must have come off in the bag when bought and i must have thrown it away with the bag. Customer services say it "should" be ok to get a refund but take it back and show store customer services counter staff. Anyone returned a…
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Corset Deal Terms
Hi I recently returned a corset to Corset Deal who sent me a sticker for paying the return postage after they looked at photos of the faulty corset, however only the corset has been refunded and not the original postage cost (£5)I had originally purchased the item online and contacted them within a couple of weeks of it…
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D&G AO.com Plan
Hi everyone, been a reader of these forums for years, but finally I actually need to pose a question. I bought a couple of appliances from AO.com, and got the cover plans - they were quoted cheap enough. However fast forward a few months, to today, and I have been reviewing my finances, and decided actually i might cancel…
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Grocery Items Incorrectly Priced
Hi All, Yesterday I went to buy two items in Tesco that were apparently on offer e.g. £3.99 each or £5 for two. When scanning the items at the till the discount did not apply, I queried this with the staff member who advised I "must have picked the wrong item". I was then left to go back to the shelf to check the item's…
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Appliances Direct - Delivery Fail
I recently had to replace the lock and door handle on my front door. It was broken and needed sorting. I decided after much deliberation to buy a Yale Smart Lock and found a few shops selling it online. Appliances Direct had it available with Next Day delivery using Collect +. I placed my order at around 17:00 on a Friday…
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Medical Negligence ‘how to’
I’m not sure the best place to post this, what section it would come under... Can anyone recommend solicitors who I could go through to claim? I’ve never done it before so not sure what I’m doing! :( Previous claim stories welcomed too! Just a quick overview... over a year go I had a cosmetic, non surgical procedure done…
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Blood Stain on Fitted Carpet
We have had a carpet fitted and paid the store £1600 for the carpet and a fitment administration cost and had to pay the fitter £246 directly. The fitter has left a blood stain on the carpet. The store has offered us £50 and a carpet cleaning kit so that we can clean up their blood. Or, they will give us £25 and they will…
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Ticketmaster ticket cancellation
Hope someone can help I purchased four tickets for my family on Ticketmaster in December. Transaction went through and I received confirmation email. No tickets though. I received an email a few days ago saying that my purchase has been cancelled and my refund will be processed within 5 working days. I have spoken with…
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Advice following flight(s)
Hello, I am looking for any advice, guidance or previous experience in the matter. Having taken two flights with Virgin Atlantic in Upper Class for a Christmas trip I was far than impressed with the service received for the value paid. To name a few, run out of food, no hot water, raw food served, staff not serving the bar…
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Curry's 5 Year Guarantee
Hi, After a little bit of advice. I purchased a TV for Currys just over a year ago which developed a fault just within the 12th month. I phoned Currys and explained the faulty which was red tint to the whole screen except for an inch border around the edge. They arranged for the TV to be collected which they did on the…
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DREAMS beds
On the 16th October we ordered a Tempu mattress from Dreams costing £1697.10. It was delivered on the Monday 30th October. We were advised to put a mattress cover to project it just in case it needs returning. One night after sleeping on it my husband notice that he couldn't move because his lower back had gone. He went to…
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Not happy with fitted carpet
Hi, I had a carpet fitted on my landing yesterday. The laminate flooring from the bedrooms are sticking out into the landing, some at an angle. I tried negotiating with the fitter to correct the problem and even offered to pay a discounted price to fix it because he insisted that we left the laminate too long. He did not…
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Miss Sold, Yell.com advertising - no comeback
I am a sole trader and have had a small ad on Yell.com for a number of years. Last week a very slick salesman called me, and I confess I was cajoled into signing up for a significant brand new contract. After sleeping on it I realised it was a mistake. I contacted them asking to cancel, but was told sorry, you are stuck…
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Warning re 24/7HomeRescue
This is more of a warning regarding this company but there may be others who operate in a similar way. I have had a policy to protect my boiler against breakdown for almost 2 years. Over a week ago my boiler developed a fault and I had no hot water. An Engineer from 24/7 came out and said the heat exchanger was faulty and…
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I'd heard Currys PC World were bad but..
It should have been a very very simple situation. I bought my son a tv for Christmas, the tv developed a fault so I contacted Currys to invoke the warranty. Sadly I have had to fight tooth and nail to even be able to speak to anyone. When I finally did get through the Currys 'experts' at Teamknowhow told me there is no…
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Suing some one abroad
Hello Guys, Sorry if I am posting this on the wrong board. Basically the friend of mine, who is self employed has provided the client of his who is a British Expat residing in India with some service for which there is set fee to be paid and the agreement was signed confirming the clients agreement with the services…