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Boots opticain varifocals

baldrabbit
baldrabbit Posts: 2 Newbie
edited 31 January 2018 at 5:43PM in Consumer rights
I have had boots BTS GOLD 1.67 VARIFOCAL lens for six years and had no problems at all, broke my lens,so needed new ones I have the same prescription,and ordered the same lens in a new frame ( of the same type as my broken ones ) and I can not settle the lens is thicker and I am having discomfort on the bridge of my nose, I have been back and they say it is the same lens from the same supplier but it seems like a totally different lens to me. have they changed supplier or using a cheaper lens I wonder

Comments

  • have they changed supplier or using a cheaper lens I wonder

    Looks like you answered your own question.
    I have been back and they say it is the same lens from the same supplier
  • 85_East
    85_East Posts: 46 Forumite
    Seventh Anniversary 10 Posts Combo Breaker
    Have you been back to get them adjusted? It may be that the last pair were better adjusted to your face and the new pair require some more adjusting.
  • been back had them checked and adjusted just the same, they say they are the same lens ie boots gold but is boots gold the same standard has I got 4 years ago I wonder. The bottom line is my eyes hurt if I wear them for too long.
  • baza52
    baza52 Posts: 3,029 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    did you have a new eye teat? i would assume so due to the age of your glasses/prescription
  • baza52 wrote: »
    did you have a new eye teat? i would assume so due to the age of your glasses/prescription
    Is that where milky tears come from?

    But I agree - after four years you shouldn't just be ordering a repeat prescription without a new eye test. And if your prescription has changed, there would be no come back on these lenses against Boots, as they have supplied what you specified in your order. Although it might be worthwhile getting another optician perhaps to verify the prescription in your new lenses a) matches what you ordered and b) pupil distance is correct.
  • pmduk
    pmduk Posts: 10,683 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Surely Boots aren't allowed to dispense glasses, or even replace lenses, against a prescription of that age?
  • baza52
    baza52 Posts: 3,029 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    they are not, thats why i assumed a new eye test (not teat lol) had been done
  • roddydogs
    roddydogs Posts: 7,479 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    "Allowed"? Why should boots be worried if you want to use an old pesciption? Daft, yes but not illegal.
  • kirtondm
    kirtondm Posts: 436 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    It is legal for an Optometrist or Dispensing optican to supply a prescription of any age.

    I do it very rarely but useful for housebound patients etc.

    Sometimes you advise another sight test and the px is adamant they don't want one so you supply with suitable caveats on the notes after all people have a right to decline testing if they want!
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