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Miss Sold, Yell.com advertising - no comeback

edited 30 November -1 at 1:00AM in Consumer Rights
11 replies 6.5K views
quickoldfartquickoldfart Forumite
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edited 30 November -1 at 1:00AM in Consumer Rights
I am a sole trader and have had a small ad on Yell.com for a number of years.
Last week a very slick salesman called me, and I confess I was cajoled into signing up for a significant brand new contract.
After sleeping on it I realised it was a mistake.
I contacted them asking to cancel, but was told sorry, you are stuck with it, which will equate to nearly £1000 over the next 12 months.

Surely this cant be right, that small business is fair game to sleazy salesmen?

Pete.
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Replies

  • CornucopiaCornucopia Forumite
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    You can complain, and make it clear to them that they will get no more business from you unless they resolve it... but I believe that Businesses have a fair bit less protection under the Law than individual consumers.

    I've dealt with a sleazy Yell salesman, too. It's not a nice experience.
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  • DoaMDoaM Forumite
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    As per above, unfortunately you are tied in to the terms of the contract (unless they're blindingly obviously unfair). As a business you are expected to understand about contracts and contractual obligations ... that's why things like cancellation rights that apply for consumers don't apply for businesses (unless the T&Cs provide for this).
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  • Yes, stupidly we / me signed up for the web-site deal. If only!! I had read all of the comments I would not have touched them. Currently deciding if I should settle with a slightly reduced payment or take it to the small claims court. Naturally all of their promises were verbal. Do not deal with them!
  • We are in the same situation. We took out a PPC advertising package with them, promised everything under the Sun. We've had non-stop problems with the adverts, change requests never made, offers we wanted to promote never actioned and don't let me get started on their disgusting customer service.

    We have been hounded by their third-party legal team and they are just as bad in their responses. No one is listening and although me and my business partners feel that the evidence we have in our favour is undeniable, the just won't budge.

    We are going to go the whole way with them and to court. I'm sick of these types of businesses believing that they can tie us into a contract and not uphold their end of the deal, yet expect us to.
  • takmantakman
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    I am a sole trader and have had a small ad on Yell.com for a number of years.
    Last week a very slick salesman called me, and I confess I was cajoled into signing up for a significant brand new contract.
    After sleeping on it I realised it was a mistake.
    I contacted them asking to cancel, but was told sorry, you are stuck with it, which will equate to nearly £1000 over the next 12 months.

    Surely this cant be right, that small business is fair game to sleazy salesmen?

    Pete.

    How exactly were you miss sold?, from what you have said it just sounds like you signed up without thinking about it and now want to change your mind.
  • if it's any help if you buy ppc from someone who resells it for Google, then new laws mean you have to be told how much commission the 3rd party company takes. With yell it's 40% i think, so if you pay 200 a month for ppc you should be explicitly told 80 of that is their commission. I'd ask how they optimize your campaign as well - this should be done regularly to work. Mate of mine had ppc with them and a website, he found out that yell build their ppc and websites off-shore in india so the quality you get is very poor.
  • Hi, I don't suppose you have any update to this?
    Currently in dispute with Yell. Had a sales man come out to discuss adding ppc. Told us to call if and when we wanted to go ahead. We never called. 4 months later they're debiting money for something we never agreed or signed up to! Yet apparently have a signature??
  • Would not being told this be enough to break contract? They added it into our account with no signed agreement although they say they have one and actioned it 4 months after coming to my house and it being left with us to call if we wanted it.... We never called and now being debited!
  • jbr_m3 wrote: »
    We are in the same situation. We took out a PPC advertising package with them, promised everything under the Sun. We've had non-stop problems with the adverts, change requests never made, offers we wanted to promote never actioned and don't let me get started on their disgusting customer service.

    We have been hounded by their third-party legal team and they are just as bad in their responses. No one is listening and although me and my business partners feel that the evidence we have in our favour is undeniable, the just won't budge.

    We are going to go the whole way with them and to court. I'm sick of these types of businesses believing that they can tie us into a contract and not uphold their end of the deal, yet expect us to.

    Hello, do you have an update on it please?
    is it worth taking them to court? They said to my husband that if he wont pay they will send a company to come and take the van! What a great company we have signed up for! Any advice on how to cancel their services is appreciated.
  • macmanmacman Forumite
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    They can't 'take your van' unless they obtain a CCJ and then employ bailiffs to enforce it if you don't pay .
    No one can tell you if you will win or not if you take them to court. If you believe you can prove that they are in breach of contract then you may have a case.
    No free lunch, and no free laptop ;)
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