Faulty Item purchased online Spanish store

little_tortilla

Hi

My boyfriend purchase shoe shoes online for my Christmas present last year (store is based in Barcelona)
I wore the shoes on 2 occasions for indoor dancing and they had lots of big scratches at the end of the night. Note I did not dance on gravel.

I ended up sending them back to the Spanish store and they emailed and said that because I used them for dancing, these things happen! Essentially they would take no responsibility for the shoes which cost over €130.

They are advertised as dance shoes. In fact, there are photos on the website of a Couple who are swing dance teachers.

Their website says ‘swing shoes for swing people.’

What are my consumers rights under the EU? Any helpful advice would be appreciated.

Thank you

Connie

Greta_Sharbo

This is a UK site so limited advice potentially available here.

I'd recommend contacting the European Consumer Centre.
Www.ukecc.net

bris

Scratches are physical damage, you won't get anywhere with this.

little_tortilla

bris wrote: »

Scratches are physical damage, you won't get anywhere with this.

The fact that dance shoes are not suitable for dancing is ridiculous.
Mis sold, misleading and faulty

BoGoF

Where were the scratches?

little_tortilla

BoGoF wrote: »

Where were the scratches?

The shoes are a glittery gold colour and the scratches are large and on the front of the shoes.
Basically if I didn’t care about the look and just wanted any dance shoe. I wouldn’t have purchased them in the first place.
Also I hve 3 other pairs of dance shoes that do not have such design which comes off so easily. In fact, none of them have visible scratches which make it so obvious there’s a defect With the material.

bris

Are they scratch proof? Of course not, if you're getting dragged along by your toes then that's nobodies fault but your own. The scratches are a by product of being dragged across something hard, that's not something you are going to be able to claim is faulty.

little_tortilla

bris wrote: »

Are they scratch proof? Of course not, if you're getting dragged along by your toes then that's nobodies fault but your own. The scratches are a by product of being dragged across something hard, that's not something you are going to be able to claim is faulty.

Yep you got me. I decided to get dragged by my toes across the dance floor. That’s exactly what I do. I created a new type of dance. It’s called Trollied tango.

Shaka_Zulu

little_tortilla wrote: »

Yep you got me. I decided to get dragged by my toes across the dance floor. That’s exactly what I do. I created a new type of dance. It’s called Trollied tango.

Is that the dummy being spat?

bigisi

Shaka_Zulu wrote: »

Is that the dummy being spat?

Right across the dancefloor.