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Won item as a prize and now faulty
I won a pair of Bower & Wilkins headphones at a golf competition back in September 2015, they get very little use and have now developed a fault. I've spoken to the manufacturer and advised that their product has gone faulty and has a 2 year warranty which is stated in their warranty card. I've explained the situation that…
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Refund for goods under warranty
I purchased a computer direct from HP in the UK online last May. The computer failed to turn on after one month and was taken in for repair. I received a refurbished unit in August after 9 weeks of leaving the computer in repair. My replacement unit now has the same fault and will not turn on. I have insisted to HP that I…
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sold dodgy car with no refund
hi, I would be grateful for any advice. I brought a car from a garage 2 weeks ago for £4000. car was smoking badly and therefore I got it secice by kwik fit and got an independant report done. findings were injector issue, turbo pipe leak, brake discs under limit, tyres under limit and clutch slipping. Ive contacted the…
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Product not fit for purpose after 8 months... help!
Hi all, So June/July 2016 I bought a new rabbit hutch and cover. The cover was advertised to fit this particular style hutch, and was described as "Thermal Winter Rain/Sun Cover". All built and fitted fine. 8 months down the line, both zips have broken (stitching come undone and the zips "split" when doing them up) and the…
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Fitbit fiasco
I bought a Fitbit Charge from K & Co in May of 2015 and all was well for a while but then the wristband started to peel away from the unit. I contacted Fitbit and they sent me a replacement (in a smaller size upon request). The same problem happened with the replacement last year but they no longer had any of that model so…
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Shoddy shower enclosure
Hello we've just had a bespoke shower door fitted ( shower in alcove). We are really disappointed with the quality of the job, it basically looks like a bodge job. I think my husband could have made a much better job of fitting it. The seals don't fit and are dirty. The fixings used to attach the screen to the wall are…
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Specsavers sunglasses
Hi guys, hope you are all ok? Need a bit of advice about some sunglasses that I purchased from Specsavers. Ok, so I purchased two pairs of glasses and a pair of normal frames and added prescription tinted lenses to make them sunglasses in June 2015. All in all I paid £250 give or take a few quid. I have my receipt this…
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Small claims respondants title question
I have submitted a small claim online but it cannot be processed until I provide details of respondants title. The only name I provided was the store name and address but the court is asking for either ''shop name LTD'' served at registered office OR Person trading as Shop name OR Shop name A firm sued as a firm I have no…
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nintendo wont repair under guarantee
hi I purchased a Nintendo ds at xmas for my son. a month ago he was unable to switch it on so I contacted Tesco who I bought it from. they arranged postage to Nintendo to have it looked at. it's just been returned by nintendo, unrepaired, with a covering letter that says "the Nintendo consumer warranty does not cover 'the…
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Company won't give back $800 refund. Help!
Hi everyone, new to the forum, sorry if I'm posting out of place. About a month ago I booked a flight that got oversold. Upon arriving, boarding attendant announced that $800 dollar visa gift cards were offered to anyone willing to take a later flight (same day, had to wait in the airport for 6 hours). I volunteered. The…
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Help w/ address, please
Hi Can someone please assist with finding the an address for one to complain to, as the on-line company from which the appliance was purchased from, refuse to answer any emails. The kitchen appliance was purchased in January with a 10year guarantee, however within 2 and a half months it stopped working completely, upon…
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Mobile phone contracts and consumer rights
I took out a mobile phone contract last March through Carphone Warehouse with Talkmobile. The contract was for 2 years. A few months in, the phone, which is for my teenager, stopped receiving or making calls or texts, especially away from home, unless my son reboots the phone. We have tried a new SIM but that didn't help.…
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Judgement obtained, but won't pay
I have an on going civil case with somebody who owes me money for goods I sold him but he refuses to pay. Went to the Civil Court, he did not attend, and I was allowed my claim, which was in excess of £500. I waited a bit, never heard a word, so got a Warrant of Control which the Bailiffs have failed to serve. They say he…
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Sports Direct - sale stickered, but charged full price
Has anyone else had this, and been successful in getting £ back? I bought two tops from Sports Direct on the eBay shop for 29.99 each, as listed on the eBay page. They arrived stickered 'sale £15'. Obviously not pleased, I emailed and said would they refund the difference, or did they want me to return them, and then buy…
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Finance Problem
I'd appreciate helpful answers rather than judgmental ones please. My daughter is 25, (doesn't live at home) and has been diagnosed as being bipolar since she was 19. Last January, whilst suspended from work pending an investigation into an incident of gross misconduct, she was offered finance for a second hand car from a…
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TV Licence refund - Confusion
Hi All, I'm hoping someone might be able to help me with this. I am moving out of my property on the 11th of April and moving in with a friend and will not need my own TV licence. I have paid on a monthly DD since December 2015. Am I right in thinking I am owed 6 months as this was paid in advance? Would it be worth…
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Gym membership cancellation
I've been a member of a local gym for just over 2 years. I've just told them i want to quit, to be told I've got to give 3 months notice, and pay for another 3 months membership that i no longer want. Are these gym membership contracts legal and enforceable, or can i just cancel the DD. Mat
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Cassiebelle1
I recently bought some perfume from PerfumeCare. When it arrived and I checked the manufacture date, the perfume was nine years old, which I consider unacceptable. To date the Company has not responded to my emails. Any suggestions, please.
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Viagogo
Hello! I have asked for help before on selling tickets here;/showthread.php?t=5605567 tldr; sold tickets on both stubhub and viagogo, on the hook for selling both. Now that its coming closer and the tickets have been sent out, i have noticed that the tickets i have been sent are different from the receipt i got. On the…
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Car insurance cooling off period
Hi, I recently made a change to my insurance by adding my sister who intended on moving in with me. She has however now made other plans, so the insurance is not needed after all. My insurer tells me that there is no cooling off period that I can cancel this within, is this correct please? Seems a little odd to me given it…
