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Does this count as buying over the phone / online?
Hi there, just wondering if anyone has an opinion on this as I'm unsure after reading the MSE consumer rights guide. I've ordered 16m2 of tiles from a local tile shop. I spoke with them on the phone at first, then popped in to check the design, but then called up to confirm the order, got sent an invoice on email, and paid…
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Aldo Refund
I bought some shoes on the 21/01 in the Aldo Manchester store, once I got home I decided I wanted to return the shoes. I was emailed a free postage label and told I should post them as Ilive a few hours away from the store. I posted the shoes on the 01/02. I was sent emails to say they had received the shoes with all…
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Sweatshop refund policy in store
Hi I bought a Tomtom watch Sunday from local sweatshop store but recd marketing email yesterday stating if I purchased watch via their online site I could get £60 cash back on new purchases from Monday onwards. Am I within my rights to get refund and then purchase online (not used watch or taken out of box etc) I've seen…
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what are my rights phone blew up
Hello my phone blew up and caught fire saturaday night very angery I posted on ZTE blade v7 Facebook wall with pictures I took it to a three shop as the phone was two months old they said to contact the manufactor which I did I sent the phone which they got and they said to me your lucky we will replace it but it won't be…
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tesco direct own brand iron
I have just bought a Tesco own brand steam generator iron. There is an anti scale filter supplied and to buy new filters it gives instructions in the user guide to contact Tesco's or go to there web site to order replacements. I telephoned Tesco's to purchase some filters, only to be told they do not supply them ?????. I…
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Samsung S7 faulty USB port
In March 2016 I upgraded my phone online to a Samsung galaxy s7 edge on O2 refresh. In Nov / Dec last year the phone stopped fast charging and was taking up to 8 hrs to charge. After researching the problem online and trying various chargers, I went online to the o2 forum to seek advice. They suggested going direct to…
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Faulty carpet - consumer rights
Good Evening, I'm after some advice on what rights I have in regards to a faulty carpet. In July 2016 I purchased a house from a local builder. I was given an incentive of £2800 for flooring - £465 I paid in addition to upgrade to a higher specification of carpet. upon moving In I noticed a lot of the fibres were coming…
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Late return Fees
Can anyone help me please? I sent for goods from fashion world online and as it was coming close to the 14 day returns deadline I emailed them to let them know I would be sending goods back as I knew this would give me an extra 14 days. They've now added £3.00 for every item returned, saying it's classed as a late return.…
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Indesit not playing ball
I bought an Indesit washing machine in November 2014 and havent had a problem with it so far. Recently it has begun to spin very loudly, so I know that the drum bearings need replacing. I contacted Indesit through their website and the phoned me back. A very shortened version of the phone call follows: Do you have an…
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Bought an ATV with the serial numbers removed. What are my rights?
Hi all, I recently bought an ATV / quad bike which has had the serial numbers removed. I have reported it to the Police and they are due to send around a Police Officer that has some kind of experience in vehicle identification in a weeks time. Although I would be amazed if they would be able to get the numbers from it.…
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Faulty item + repair = What's the 'reasonable' amount of time?
On Black Friday last November I bought a Marantz amplifier from Richer Sounds for £200. Although it was barely used, within three months it had failed with no sound output. I returned it to the store I purchased it from on Sunday 26th February, the unit for tested by the assistant who agreed there was a fault and that they…
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Civil claim late submission of evidence
Hi, I am hoping someone with a bit of legal knowledge can help me. I have issued a court claim for money owed to our company. We atre due in court a week today and the court ordered that we serve our evidence to each other and the court not later than 14 days before the hearing. We duly submitted ours at the beginning of…
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Online Store - Return not received
Good morning all, I'm looking for some advice if possible please. I bought a dress from an online store which upon receipt was too small (eek!). I sent it back using first class signed for and expected to receive a refund. The refund was not received and after numerous emails to the 'contact us' on the website I received a…
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Cancelling broadband contract - fees
The shortish version - signed up to Origin broadband after reading the article on this site .. huge mistake! Phoned up and set it up on 4/3/17 Paid 1 year in advance + installation fee. - told 2 weeks, actually took 3 to install - Also told during sign up the 2 weeks did not count as me having internet so the 12 month…
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Compensation New Build
We bought a new house from a nationwide house builder in July. We were called to a meeting in December to be told that we have an extra manhole and foul waste pipe running though our garden that shouldn't be there. The house builder is trying to rectify the situation but one of the neighbours wont allow them on their…
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Faulty screen on LGTV
Hi I bought a 4k LGTV from Crampton and Moore 14 months ago and last week the screen went on it. When I first phoned Crampton and Moore they said it was LG who were responsible. LG tell me it's not. It's the supplier. The supplier when I phoned back no, it's LG. I tried to get my point across that electrical goods just…
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Used Car Dealer Issue or my Issue
Hi, Help needed please, I purchased a 2007 Mercedes e320 back in October 2015 on finance, within two weeks I reported to the dealer that the car kept stalling and seemed to be missing gear as it slowed down. In between the car had developed a few other faults, the dealer had the car for a week and couldn't find anything…
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Internet Purchase Rights
Hi. I have recently purchased a bracelet from an online retailer with an engraved charm. I had a problem with the website when ordering in that the bracelet length kept defaulting back to a smaller size. When I received the order confirmation through, it came through in this small size. I scoured the internet for a method…
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Can't cancel order?
I purchahsed some clothes from house of fraser today, (online) I wanted them to come sunday evening and the delivery options were lower down so it was paid for with 3-5 delivery. I chatted to the online chat and then called, and they say, the only way to cancel is to wait until dispatch, where i could get the courier to…
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Game bundle product description had 2 freebies, refuses to give one
Hi, Recently bought a Horizon Zero Dawn PS4 bundle from Game.co.uk 10/03/17 paid through Paypal The bundle had the ps4 HzD limited edition that came with the game and a 3 month sub to ps+, an extra controller and a 2 month sub to Now TV all for £230. The original webpage has been taken down now but there is a cache of the…
