Won item as a prize and now faulty

DarkHelios

I won a pair of Bower & Wilkins headphones at a golf competition back in September 2015, they get very little use and have now developed a fault. I've spoken to the manufacturer and advised that their product has gone faulty and has a 2 year warranty which is stated in their warranty card.

I've explained the situation that the headphones were a prize and not purchased through a retailer, so i wouldn't be able to supply a proof of purchase. The problem is that the manufacturer is going to charge me for a repair ( in this case it's almost the same price as buying a new pair) and won't honour​ the warranty.

In terms of consumer law would i have a leg to stand on if not purchased through a retailer? Any help would be greatly appreciated.

photome

I would think the warranty only applies to the purchaser and as that wasnt you I dont think you have any valid claim

Undervalued

The manufacturers warranty is over and above the statutory requirements so can have whatever terms and conditions they like attached to it. You have no contract with them.

The buyers legal claim is against whoever they bought it from who, in turn, may have a claim against B&W.

I am afraid you need to contact whoever organised the competition and bought the prizes.

usefulmale

You got something for free that, by your own admission, you barely use.

Why do you want the hassle of a repair or replacement. Bin them and move on.

Undervalued

usefulmale wrote: »

You got something for free that, by your own admission, you barely use.

Why do you want the hassle of a repair or replacement. Bin them and move on.

Maybe they want to sell them? I have some sympathy, they won a prize that had a significant value, the product broke down and the manufacture has declined to repair them FOC (as is their legal right but not wonderfully good for the brand image).

Keep_pedalling

usefulmale wrote: »

You got something for free that, by your own admission, you barely use.

Why do you want the hassle of a repair or replacement. Bin them and move on.

No, stick then up for sale on eBay for spares / repairs. Someone will buy them.

bris

Without proof of purchase you could have taken them out of someone's bin who decided a 2 year old pair of headphones are not worth the hassle for all they know.