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Charged twice for hotel room!
I recently had a stay in a large chain hotel. I booked 3 rooms over 2 nights, when I checked in on the first night I explained I wanted to pay cash at check out (we were changing room type after that first night), the hotel required a card for ID so I handed over my RBS visa debit card, we ordered room service and the…
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Amazon refund
I recently purchased a vacuum food sealer machine. I used it a few times and within 24 hours the bag had let out the air. I first emailed the seller, received no reply, so have arranged for it to be collected and returned. Unfortunately I do not have the original packaging. Will Amazon still accept it and refund me?
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Returned my car for full refund, now they have used it to pay off Creditors!!
I bought a car which never worked as it should. I returned it 3 times for them to fix which they never managed to do. Eventually i got them to agree to a full refund and they said upon returning the car to them they had up to 14 days to fully refund me. I have now just found out the company all been shut down and they have…
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Transaction Fees can I claim them back????
I ordered a mattress from a company and when I recieved the order confirmation it showed I paid a 3.5% transaction fee, When ordering it only showed the total price at £335 but told me after I had paid, that this price included a transaction fee for £11.32 (apparently in the Terms and Conditions which you tick before you…
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Cancel warranty in 30 days after claim rejected
Sorry if this is answered elsewhere, but I haven't been able to find an answer. My wife took out a policy with Autoprotect for her car and had a breakdown in the first month. Autoprotect rejected her claim and so she wanted to cancel as it was within the first 30 days. They are telling her that she cannot cancel as she had…
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Refund
Can anyone help. My mother purchased me driving vouchers for Christmas and I have been calling to main number to arrange lessons but no driving instructor ever gets back to me and they won't give out individual instructors numbers. I'm thinking of requesting a refund (even if this is paid back to my mother) so I can go…
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Natwest loan and overdraft assigned to DCA as one debt
Hi, this is my first time posting and just after confirmation of my thoughts and perhaps further info to help. Basically, we took out a loan with NatWest for £10k to consolidate credit cards about 5/6 years ago, at the time, we banked with NatWest and had a roughly £2k overdraft which was to its limit. Due to unforeseen…
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Advice required re online return - bogus company
Hi, Unbeknonst to me, my husband bought a "designer" jacket online from a company that appeared to be an outlet store for the brand. He thought he had grabbed himself a bargain....however, as I suspected (once he had told me) the jacket arrived today and it is clearly a fake. The jacket has arrived from Hong Kong and there…
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B&Q appalling customer service
I bought a load of laminate flooring from B & Q, I've never had a problem with them before and had been a good customer. During installation I noticed the boards popping up, I telephoned their customer service who were very apologetic and told me to take lots of photos. Unfortunately he did not tell me that if I took the…
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EE Miselling
An elderly friend who uses her mobile pnone for mainly protection purposes and even according to EE own records uses about 5 pounds a month on PAYGO when for a 10pound topup on Sat.and came out with a written contract for 12 months at 9.99.I rang the manager who would not even give his name or discuss this action I rang…
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Wedding deposit + liabilites
HI folks. This has been posted a few times, but im hoping mine is slightly different. I made a deposit on a venue two weeks 3 days ago. unfortunately my wedding was cancelled in that time. i called today to try and cancel the venue. I was expecting to lose my deposit of 1k. however they are now saying i am liable for 50%…
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Withdrawing from running events
Hello, Are there any consumer rights around running events? We entered together, and now one of us is injured and cannot attend (has doctor confirmation). Can anyone point me in the direction of consumer rights in these cases? We entered 3 months ago . Thank you !
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Viagogo Misleading
Over the weekend, my 15 year old daughter told me about a concert she wants to go to. Face value of the ticket is £19.75, but they are only available on Viagogo at a cost of £28.50. I agreed and gave her my debit card. 5 minutes later she informs me that after entering the details, she received a confirmation page saying…
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Postage Cancellation Charges
I recently sold something on eBay. There was a problem and the buyer has returned the item. I was required to pay for return postage, which I did with myHermes via Parcel Hero. Postage cost was £2.75. As it turns out the buyer has sent the package back via another means and is attempting to get ebay to charge me for their…
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47 days wait for a parcel ordered from the UK too India from Chain Reaction Cycles.
Good Morning I am a UK citizen, currently in India on a tourist visa waiting for a delivery from Chain Reaction Cycles in the UK. So far I have waited 47 days for this parcel of essential cycle parts I cannot source in India. A huge part of the delay (about 25 days) was because Chain Reaction could not contact me by phone…
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travelodge cancellation
booked a room, with wi-fi add-on - fully flexible and refundable. Just cancelled and the wi-fi is claimed not to be refundable because. according to the Ts & Cs "6. Food & beverage Extras are refundable in accordance with these terms only. All other Extras, including but not limited to wifi, are non-refundable at any time.…
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Time frames for "repair" keep getting extended...
I bought a camera from Argos back last summer to take away for a trip. It had a few minor issues but thought nothing of it. After using it again over Christmas all was fine but, come end of January/beginning of feb, it pretty much packed up all together, crashing, not focusing, not saving any files etc. So, I took it back…
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VAX guarantee: can they reject a repair if I didn't register within 28d of purchase?
Hi, I bought a VAX hoover with 2 years guarantee like 1y 11m 3w ago (ie, we have just 1 week left of guarantee in theory). Now that I got to their site I see a section to register the warranty, I was trying to do it and they just list the last 28d as date of purchase, so further researching I ended up in this page:…
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Faulty GHD's, shop or manufacturer
My daughters Ghds have stopped working, (turn on then turn off again) we have a manufacturers 24 month warranty, doesn't expire until November of this year. I have the receipt and original packaging, my question is, is it the retailer who is to look after the complaint, or the manufacturer? I am under the impression that…
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Myhermes issue..
I contacted a small shop today I purchased from to say my order hasn't arrived. She has sent tracking info that myhermes posted it through my door last Thursday. I was home all day and nothing has come through from this seller. The online tracking says it's been delivered to my door. The seller said she'd raise claim with…
