Transaction Fees can I claim them back????

k88ssy69

I ordered a mattress from a company and when I recieved the order confirmation it showed I paid a 3.5% transaction fee,

When ordering it only showed the total price at £335 but told me after I had paid, that this price included a transaction fee for £11.32 (apparently in the Terms and Conditions which you tick before you pay, about 4 pages long, in the delivery section it said the price includes a transaction fee)

Cut a long story short, I need to cancel the order, which the company are fine with, but won't refund me my transaction fee, my question is won't the company receive a transaction refund from their merchant when they refund me my £323.68 (£335 less £11.32) and should they not pass that on to me, otherwise they are keeping my £11.32 transaction fee but not paying any fees to their merchant company as the Sale and Refund Fees cancel each other out?

I just wonder where I stand and if I have a consumer right to ask for this fee back?

p00hsticks

k88ssy69 wrote: »

I my question is won't the company receive a transaction refund from their merchant when they refund me my £323.68 (£335 less £11.32) and should they not pass that on to me, otherwise they are keeping my £11.32 transaction fee but not paying any fees to their merchant company as the Sale and Refund Fees cancel each other out?

If the fee is per transaction, then I'd expect the merchant acquirer company to charge the merchant a fee for processing the original sale and a further fee to process the refund - after all , they are both transactions and I expect both would require the same amount of work for the acquirer.

unholyangel

Are you cancelling using your statutory rights under the consumer contract regulations? The company were required to advise you of your right to cancel, the conditions/time limits etc. Have they done this?

If so they need to refund the entire price paid (including any delivery fee).