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LG TV fault Returns?
Today I noticed that my 10 week old LG 49UH668V was leaning forward slightly. Once I had a look at it I noticed something was wrong with the neck and the stand. When I have unscrewed the stand from the neck it turns out that the plastic on the neck was shattering. I rang Currys and they said they can send a replacement…
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Signed for Item Posted To Wrong Address
I sold a new Handbag on eBay to a seller in Belfast. He contacted me to say he hadn't yet received it. I'd sent it recorded delivery so checked nad it was showing as being delivered yesterday. Only problem is that is says it went from their Brighton office and was signed for by someone called Fortune not my buyer. I've…
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Dodgy suppliers!
Hi All I'm in the process of finishing up a rear extension. All has gone well up to the point of getting the worksurfaces put in. I found a company via ebay who supply and fit. I've used guys off ebay before and have been pretty happy. They came and measured up but brought the wrong sample. However, I knew which one i…
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Refund for faulty hi-fi after 6 months
Hi. I bought a Bush mini hi-fi from a company on Amazon marketplace last July. The cd open/close mechanism started to go after maybe 4 months but wasn't too bad. Now it has completely gone. I emailed yesterday and the company said I had no rights as it was more than 6 months since I bought the hi-fi. They said I could…
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Receiving different items
this is about Bensons for Beds. Spent £1500 and was assured absolutely and repeatedly there was no risk after accepting their mattress recommendations. So, the mattress delivered is not the same - brick hard and higher on the frame. Lying on it is like being on a stretching rack and we were very clear about my back issues…
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Returning HP laptop to argos ~ please help
hi everyone, i bought a hp laptop from argos and about 2 weeks after getting it, it blue screened on me. my friend said he could fix it but i decided to let hp support take it away to be fixed. that was almost 2 months ago and they keep pushing back the date that i can have it back. they keep saying they are waiting for a…
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Carpet fitter damaged door frame
I got a carpet fitted on my stairs and upstairs hallway this morning. It all seemed ok, I signed the paperwork that I was happy with the work and the fitters left. I've only now gone to shut the bedroom door (which leads off the hallway) and it jarred. Upon closer inspection, it seems that the fitter found that the metal…
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Zoosk Refund
A friend of mine signed up to Zoosk yesterday, and by selecting various options managed to buy a subscription for just shy of £130. I have tonight, cancelled the subscription at her request and paused her account. I have also emailed them on her behalf stating her various medical and psychiatric conditions, requesting a…
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Garmin watch - return method
Hi all - Hope someone can help. I've got a Garmin watch that has developed fault. It is 10 months old - Chatted to them online - they were pretty good and have said if i send it back they will send me a replacement - (they said it will be as new.. ) but possibly a return. No real problems with this. They have asked that I…
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Broadband contract rights?
Not totally the right section I assume but its hard to describe. Shortest version is, had it 2 years, got loyality discount Nov 2015 after contract changes, for next year they messed up billing so had to manually adjust bill each month so meant I had some months where I paid the full amount without discount, then another…
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Bensons for Beds Dispute, help please.
We bought a Sealy Mattress & Divan bed in Bensons for Beds’ February sale. In order to make the deal to happen at that time, the store manager threw in two pillows (retail price £31.98) and a King size mattress protector (retail price £22.99) for free. Under the recommendation of the store manager, we also bought a Bensons…
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Falsely accused of shoplifting
Just recently myself and my son ( is 23 with learning disabilities) have been accused of shoplifting in our local store. This store is a very big name store in the UK. We weren't detained or searched in the store. I was in the shop buying my daughter (is 14 & is a selective mute.) something for her breakfast a drink and…
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Halfords estimates hours only
Hi, I took my care to Halfords and they estimated it would take them 1.6 hours to do the job but did not say cost. Of course I am stupid and should have asked but I didn't. When I came back to collect car they then wanted £88 an hour. Is this legal, to give an estimate in terms of hours but not give the cost? I feel like…
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court fine options
hi, i was issues a fine two years ago, i was going through a very tough time in my life with depression and a breakdown. through my inactions during this timei was issued with a fine for driving without tax. i missed payments and then i moved away and left the fine. after some months they issued a attachemtn of earnings…
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Advice needed on solar panel loan
We bought solar panels on finance and after about 1-2 months in, we told the installers that they were faulty as they were not bringing in no where near what we expected them too. We were back and forth with them for about 18 months, trying to get the issue rectified and compensation for faulty solar panels. However, the…
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Online order at wrong price
I contacted a company for details on a table they were offering online for sale a couple of weeks ago and they confirmed the spec and make of the table. I ordered it yesterday online for £480 and paid for it online. The order as accepted and I received a email confirmation of the order. Today I received an email saying the…
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Retailers Exposed
Hi I run a computer repair and support business and as well as repairs we do sell goods. I'm a great believer in consumer rights Act but believe it is the retailer who carries the can. Here's why. Manufacturer builds a laptop computer and sells it to a distributor in a box the distributor sells that computer in its box to…
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Candy washing machine!
Hi, I bought a Candy washing machine from Argos, online and paid for by credit card. Delivered today but machine is not working, power is going into machine and digitals are lighting up but nothing else, also when switched off can still hear power running through machine. Contacted Argos and best they can do is a…
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Private car sale....now being taken to small claims court
I recently sold a car privately (my partner is a Mechanic and we sold a car that was roadworthy but they are now saying it wasn't after 2 days) The buyer wavered the right to have it inspected She had a test drive Asked a few questions The car was describes exactly how was it was on that day. She knocked down the price I…
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Holiday Mis-Sold (haven't been yet)
Hi, want to know what's my rights are in this situation Bought: two week holiday (flights transfers accommodation) website says private whirlpool on balcony From: First choice (Thomson holidays) When: bought in December 2016, we are flying December 2017 Paid: using debit card Problem: have now since found out the room we…
