LG TV fault Returns?

i3lade4life

Today I noticed that my 10 week old LG 49UH668V was leaning forward slightly. Once I had a look at it I noticed something was wrong with the neck and the stand. When I have unscrewed the stand from the neck it turns out that the plastic on the neck was shattering. I rang Currys and they said they can send a replacement neck out but could take up to 7 days. I am not totally confident that this wouldn't happen again with a replacement neck and with a toddler in the house I cannot afford to risk it happening again.
Does anybody know what my rights are for returning this?

marliepanda

You don't have a right to return it. They can offer a repair which they are doing.

If you are concerned, secure it in another way (wall mounts, attach to wall with anchors)

Keep an eye on it. If it starts cracking again you can ask for a return.

Undervalued

i3lade4life wrote: »

Today I noticed that my 10 week old LG 49UH668V was leaning forward slightly. Once I had a look at it I noticed something was wrong with the neck and the stand. When I have unscrewed the stand from the neck it turns out that the plastic on the neck was shattering. I rang Currys and they said they can send a replacement neck out but could take up to 7 days. I am not totally confident that this wouldn't happen again with a replacement neck and with a toddler in the house I cannot afford to risk it happening again.
Does anybody know what my rights are for returning this?

Sorry, but does that roughly translate as "my toddler broke the new TV" because it sounds very much like it?

If that is the case then you don't have a right to a free repair or replacement at all! If I were you I would accept their offer, be grateful and take steps to protect it from getting damaged again.

Fosterdog

Undervalued wrote: »

Sorry, but does that roughly translate as "my toddler broke the new TV" because it sounds very much like it?

If that is the case then you don't have a right to a free repair or replacement at all! If I were you I would accept their offer, be grateful and take steps to protect it from getting damaged again.

It doesn't sound like the toddler broke the TV at all, it sounds like concern that the tv could topple over and hurt the toddler or that one small bump could snap the neck completely.

It is worth considering though that the plastic cracking in a shattering pattern can be caused by the screws originally being screwed in too tightly and the force has become too much over the weeks causing a weakness.

neilmcl

I agree with the above. I don't see this as a design issue, there's no reason a replacement TV would do the same else there'd be evidence of this all over the net. More likely when the stand was installed the screws have been over tightened.

bris

Toddlers and TV's don't mix, they have a tendency to get up close and personal with the screen and try to cuddle their favourite characters, this leads to rocking the screen back and forward, just be careful as they have been knowing to topple screens over onto themselves.


This would explain the sudden demise of the kneck, secure it another way.

Undervalued

bris wrote: »

Toddlers and TV's don't mix, they have a tendency to get up close and personal with the screen and try to cuddle their favourite characters, this leads to rocking the screen back and forward, just be careful as they have been knowing to topple screens over onto themselves.


This would explain the sudden demise of the kneck, secure it another way.

Exactly!.....