Zoosk Refund

Cmdr_Bond

A friend of mine signed up to Zoosk yesterday, and by selecting various options managed to buy a subscription for just shy of £130.

I have tonight, cancelled the subscription at her request and paused her account.

I have also emailed them on her behalf stating her various medical and psychiatric conditions, requesting a refund at their discretion (as their T&C's state no refunds).

If this fails, would she be covered under her debit (Visa Debit with NatWest) for £100 of what she paid?

I'm not sure how distance selling works with digital services, or how legal a "no refunds" policy actually is,

If she can claim through the card, what is the best procedure?

marliepanda

Usually as the service starts immediately she would be be entitled to a refund. Not sure about the £100 debit thing you speak about?

Anyway, if she has psychiatric issues which affect her ability to control her spending etc, that needs to be addressed in a permanent long term way. Just saying 'oh she has psychiatric issues' won't always wash with companies, otherwise anyone with regrets about buying a service or item would say that

wealdroam

Cmdr_Bond wrote: »

I'm not sure how distance selling works with digital services, or how legal a "no refunds" policy actually is,

Neither am I.

That's because their T&Cs seem to be telling us Zoosk are based in USA and that California law applies.

bris

Even in the UK you give up cancellation rights if you accept the service to start immediately, this is all done in the UK's T&C's if served correctly, big companies get this right.


Coming from the USA makes it more difficult and you probably have no grounds for a chargeback if they refuse.