Company won't give back $800 refund. Help!

Dre42

Hi everyone, new to the forum, sorry if I'm posting out of place.

About a month ago I booked a flight that got oversold. Upon arriving, boarding attendant announced that $800 dollar visa gift cards were offered to anyone willing to take a later flight (same day, had to wait in the airport for 6 hours). I volunteered.

The attendant took my email address, said details will come into my email. After waiting a few days and no email, I call customer service. They say to wait 14 business days while the card is being delivered. I wait. No card, I call again. This time customer service says that in fact I was issued an $800 voucher that can only be used to book flights with the company (and is only valid for 1 year). I say that I was promised a visa gift card not sky miles, they say to call corporate customer care. I do but all options lead to automated messages. I file a complaint on their website explaining my situation--no response.

Now I am at a loss. I feel cheated and maltreated by the company. I just want the gift card like I was promised but I'm ready to do more if I have to. What can be done? Please help

Thank you!

Oakdene

How can you be refunded something which you haven't spent?

The only thing you have lost here is 6 hours from what I can see. If it comes down to it, it will be your word against theirs unless you got a document or written proof that they said Visa gift card.

TadleyBaggie

Assume this all took place in the USA?

pelirocco

What was the airline? We received an $800 visa card each when we volunteered to be bumped off a BA flight , but made sure we waited until we received it in our hands , that tok a few hours !. Search if anyone else on the flight was affected ( google) It does seem quite a high amount for a 6 hour delay , but wouldnt be surprised if harrassed staff were promising allsorts if they were under pressure .

photome

I have often heard that amount offered (in the USA) if they are desperate to offload.

No idea how you go about getting it though

DCFC79

From what you say Dre42 I cant see how you were maltreated.

Were you treated cruelly or were you by any coerced using violence to take a later flight.

You have been messed around though.

libra10

It might be worth contacting them on Twitter or Facebook.


Good luck!

Dre42

Thank you all for your responses! I'm still talking to people and collecting info about what I can potentially do.

@Pelirocco: the airline company was Delta. And you guessed right--the staff did seem stressed which was one of the reasons I volunteered. While waiting the six hours I talked to a couple that also volunteered and they have gotten their refund details in the email by then. They did have a Sky miles account and I didn't which I think made a difference.

@DCFC79: maybe I'm not using the right words. I volunteered to help them in good faith and spent a frustrating month trying to get a hold of them to fulfill their end of the promise. It's just not what I initially signed up for.

Best
Dre

Bronagh80

I'm also having issues. i tried to get compensation for a flight delay. back in december when the weather delayed flights by 6-12 hours i didn't get booked on a flight for over 2 days! can this be legal? im sorry to piggyback off of this thread but i couldn't figure out how to create a new thread for myself.

photome

Bronagh80 wrote: »

I'm also having issues. i tried to get compensation for a flight delay. back in december when the weather delayed flights by 6-12 hours i didn't get booked on a flight for over 2 days! can this be legal? im sorry to piggyback off of this thread but i couldn't figure out how to create a new thread for myself.

you need to post on the ailine compo thread within overseas holidays and on the specific airline thread within that

wealdroam

Bronagh80 wrote: »

I'm also having issues. i tried to get compensation for a flight delay. back in december when the weather delayed flights by 6-12 hours i didn't get booked on a flight for over 2 days! can this be legal? im sorry to piggyback off of this thread but i couldn't figure out how to create a new thread for myself.

Click here to start a new thread on The Flight Delays Board.