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Repeated 'failed' deliveries from courier, now lying about leaving with a neighbour
Alright, strap in, this one's long. I bought a console from someone on eBay for £135. They listed the shipping method as royal mail 2nd class, which I was happy with. A couple days pass and the seller messages me to tell me that they're sorry for the delay in posting the item off, they had arranged a courier to collect the…
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TalkTalk misery.
Hi, I would love for someone to give me a bit of advice, basically I set up an account on behalf of my mother with talktalk in August 2015. It was all good to go but I realised the number had changed and contacted them and asked if my mother could keep her old number, I was told yes, no problem. Then we received another…
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Address for bailiffs
Hi, this may not be in the right section, but here we go anyway. I'm currently in the middle of a small claims dispute with my ex-housemate for outstanding council tax and utility bills. The judgement is in my favour and a warrant has been requested. She had moved back to her parents house so I sent them to their last…
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Pioneer £80 for a replacement power cord
My son has a Pioneer CD player and radio which is approximately 18 months old. We have lost/mislaid the power cable. I contacted Pioneer firstly via a telephone number and then via their Facebook page to try and find out how i could get a replacement. I was told that they didn't supply anything directly but i should…
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Etsy purchase not delivered
I bought multiple packages last week from Etsy as I had time off to be home to receive them. They all arrived except one so I chalked it up to late dispatch and have been checking for the parcel daily but no sign of it. I received a message through Etsy from the seller saying that Hermes returned the parcel to her and if I…
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Broken Laptop
I purchased a Toshiba laptop from Very.co.uk in Nov 2014 for my daughter (or thereabouts but def late 2014) and it is no longer working as the hard drive needs replacing. As this is over the 12 months warranty, I presume that is all I would have got, is there anything I can do as I would expect the product to last longer…
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Car insurance write off value more than settlement figure!
Hello all, I recently bought a new car, after 8 days, a wreckless driver has ran into me and drove off - no reg plate. The insurance company want to write the car off - something i am strongly against as it can be repaired. And the cost is under 60% however they are adding repair items which take the repair value in excess…
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Can till people see card details on transactions?
Just a routine question. When you pay for stuff on card at any store. Can the counter till person see the card details on their terminal IE name of the card etc? I just wondered what till people can see on the terminal if anything? Sometimes my partner gets me to use her card for certain purchases when she isn't present.…
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Signed for neighbour's parcel, then burgled
Hi. Put this out on the insurance forum but was directed over here so hopefully someone can help. Whilst on holiday last week, my father in law signed for a parcel for next door while he was around doing some plastering for us. Later that evening after he had left we were burgled. They were after the car keys but didn't…
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Samsung tv screen cracked inside they suggest blame
Hi, I have a large Samsung curved LCD, I purchased last March (2016). Two days ago I turned it on and the screen is cracked inside, affecting the right side of the screen, approximately the last 15% of it. I took photos and emailed Samsung as they requested, and they called me back, but they suggest it isn't covered by the…
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Bensons for Beds - Missing parts...twice!
So my partner and I bought a bed from B4B, and on the first delivery, they were missing 2 of the boxes on the van. We accepted delivery with the note on the delivery sheet that the boxes were missing and a photographed copy of the sheet taken. I phoned customer services (and spent 93 minutes on hold) and was offered the…
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Bespoke order - is refund fair or not?
Will try to make this as short as possible. Customer orders 3 custom dress all bespoke. So she selected her own colour and mixed embroidery etc. placed order in November, 1st dress due in January and other two in feb. 1st one arrives and she tried is on and is happy. Colour is perfect embroidery and dress itself is the…
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Pass n Go Driving School complaint
Hi, hope someone can help me out with this. After 4 months of issues with PNG, I sent a formal complaint in earlier this month (6th) after an earlier informal has been unresolved.. I was promised a response within 5 working days. When this didn't appear, I chased up , only the company has had a huge system failure which…
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Advice on Consumer Rights when dealing with Jewellers
Hi, So I finally made the decision to get engaged at Xmas, I am old fashioned so picked and bought the ring myself knowing my partner would prefer this. Anyway unfortunately the ring was not the correct size (too small) and had to be resized but the jeweller advised me this would not be an issue and to bring my Fiance and…
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Failed Delivery & Previously Used Goods
Anyone help!! Placed an order for a TV with a well known retailer 10 days ago which was due to be delivered a week ago. This failed to arrive so I called them the next day and was told it was an issue on their side and the order did not process correctly. This was after my wife had the original delivery date as a holiday…
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John Lewis won't reissue £300 gift card
Hi I tried selling a £300 gift card on eBay and anyway the guy that brought it tried to scam me. As soon as he brought it and I sent through the details he put a payment reversal through PayPal saying he didn't recognise transaction. Anyway I quickly rang John Lewis and the person who I spoke to was really helpful. He told…
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Sender or Trainsit ? Who is responible for paying repair on damaged items ?
Hi all , Will keep this short and sweet. Anovo (repair centre) had sent my phone back to myself unrepaired as it was deemed "out of warranty" it started off with a faulty USB port. I asked for my phone back as they had it for 5 weeks I have had nothing but problems with them and i never want to deal with them again. I have…
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Phone damaged when away for repair
Hi all, Just looking for some advice. I had a mobile phone with a part faulty screen, no other damage at all, checked online and it looked like a straight warranty job, so i sent the phone off wrapped in two a4 bubble wrap pockets and a padded envelope. Phone company got back in touch saying there is external damage and…
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Help been conned out of money
Hello This is my first time I need advice on what I can do... Briefly was going to have work done in house. guy gave quote.... this was by email only... Said ok in email. he gave a date 17 Feb this year, need money to get stuff. paid £1765. Please dont berate me... we are devistated, we need stuff and work done quickly due…
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MSE News: MPs turn to MSE for report on ombudsmen effectiveness
MoneySavingExpert.com has been asked to write a report on the effectiveness of ombudsmen by a group of cross-party MPs...Read the full story: 'MPs turn to MSE for report on ombudsmen effectiveness' Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our…
