Broken Laptop

Tracey_Smith_2017

I purchased a Toshiba laptop from Very.co.uk in Nov 2014 for my daughter (or thereabouts but def late 2014) and it is no longer working as the hard drive needs replacing. As this is over the 12 months warranty, I presume that is all I would have got, is there anything I can do as I would expect the product to last longer than 2 years especially with a brand like toshiba which is why I purchased the one I did st nearly £400.00. I also chose to pay for this item over 3 month option which they offer and wondered if there's nothing I could claim for with Very, I could make a claim with the credit card company as I would have most certainly paid for one if not all three of the required payments this way. If I could claim this way, how do I find out how I paid and on which credit card as I wouldn't have any statements from then and I take advantage of the 0% credit cards.

Browntoa

You'll have a problem proving that your daughter never dropped the laptop and caused the damage for a start

It only takes a small drop off a bed on to the floor , it would not necessarily case damage to the casing. Your daughter may not want to own up to it

GDB2222

Google the model number to see whether this is a common fault. If not, I don't think that you have a case.

How much are you being quoted to fix it?

Leo2020

Replacing the HDD is fairly easy job and shoudn't cost too much.

Alternatively you can try claim under the Sale of Goods Act from the retailer. This would mean that you would need to prove the laptop didn't conform to contract at the time of sale - something you may or may not be able to prove.

I suggest that in the first instance you contact Very to see what they say. Also speak to your card company - not an expert on what card providers require but I suspect they would also require evidence of the laptop not conforming to contract.

DoaM

As above, replacing a HDD is not (usually) an onerous task.

Question - she does have a backup of her important files, photos etc., Yes?

BadBehaviour

Replacing a HDD is something easy to do even for someone not used to tinkering with laptops innards. It really doesn't mean the laptop is broken. Best you have a look at some video with your model and have a go at doing it yourself.
A mechanical HDD is also pretty inexpensive to buy these days. If you want to be sure it doesn't break with a fall etc get a SDD in it as they don't have mechanical parts that can fail with mishandling.

A HDD can fail because of overheating, dropping the laptop etc so it all depends on how it was used. You'd have a very hard time proving the HDD was faulty from the beginning and since it lasted you a couple of years it clearly wasn't faulty at the point of sale. They are gonna fail eventually.