MSE News: MPs turn to MSE for report on ombudsmen effectiveness

0 Posts
MoneySaving Newbie
MoneySavingExpert.com has been asked to write a report on the effectiveness of ombudsmen by a group of cross-party MPs...
Read the full story:
'MPs turn to MSE for report on ombudsmen effectiveness'

Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
'MPs turn to MSE for report on ombudsmen effectiveness'

Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
0
This discussion has been closed.
Latest MSE News and Guides
Martin Lewis quizzes Rishi Sunak
Watch the cost of living support Q&A here
Join the MSE Forum discussion
Replies
POPLA (Parking On Private Land Appeals) who provide ombudsman-like services for BPA (British Parking Association) members. POPLA are OK and at least have a semblance of fairness.
IAS (Independent Appeals Service) who provide ombudsman-like services for IPC (International Parking Community) members. IAS are run by the same controlling minds as the IPC, therefore there is no sense of fairness in how IAS adjudicate motorist appeals against parking tickets ... IAS is effectively a kangaroo court who will almost invariably find in favour of the parking company, even when faced with cast iron, legally-proven appeal points posed by motorists.
The lack of effective regulation in the private parking world is a disgrace. The law was changed in 2012 (Protection of Freedoms Act, Schedule 4) to allow parking companies to pursue vehicle keepers for parking charges, after clamping was outlawed. Key to the argument put forward by the parking companies (in favour of POFA schedule 4) was the burden on the courts in respect of small claims for outstanding charges - they said POFA plus their appeals service would reduce the burden. They lied ... in 2012 there were less than 1,000 court claims in respect of parking; in 2016 there were around 50,000 court claims!
So did you offer to do a report or were you asked?
I hope the report is clearer than your article!
As long as they are paid by the companies they are supposed to be investigating there will never be fairness.
Even when they do agree with the customer they have no powers to enforce it, the retail ombudsman is proof of that, they can simply be ignored.
But mse " churnalists" have given prominence to the so- called
" retail ombudsman".
Nothing more than a business calling itself an ombudsman.
Several mse users have believed this is some sort of official body.
The original thread
http://forums.moneysavingexpert.com/showthread.php?t=5144700
You're barking up the wrong tree. It's not their call. FOS will just do whatever the FCA decides.
Post #3 by Bogalot is still there ... did you skim over it?
On my phone and missed it.
In cases like this you should be able to get the final decision reviewed.