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Consumer rights

Archives for October 2016

Bought TV in the summer, finally get around to opening it today to find it the screen
I know I am probably out of luck, but I thought I would post in case there was some way I could resolve the situation or if I have any rights! In the summer, when all the footie was on there were some stonkingly good TV deals, and I knew that we would be doing up our living room later in the year so ordered one at a good…
Used Car - Faulty Since Purchase - Visa Chargeback
Hi All, I'll try and cut a long story short. Bought a car a month ago, found out rather quickly on receipt of it that the engine wasn't quite working as it should be. Car also had a host of other problems, which we got the dealer (rather begrudgingly) to fix. Took it to a local mechanic who found it was misfiring.…
Fire HD 10 low resolution issue
Hi, Please be kind ... this is my first post! On 29 Oct 2016 I bought a Fire HD 10 from Argos (in store.) Paid by credit card. I already have a Kindle Fire HD 7, bought in 2013. The screen resolution on the HD 10 is much worse than the HD 7 (which is fine) Spoke to Argos today and they won't take it back because they have…
Changed card, refund problem!
We had an interesting experience today. Took an 8 month old defective item back to a shop for the second time, no problem with a refund, except it was purchased on a card that has been ceased and the account closed. The shop claimed that under money laundering legislation they could only refund back to the account used for…
argos breakdown cover
hoping someone can help me out..my son bought a new tv in argos and also bought the breakdown care , unfortunatly he had an epileptic fit fell into the tv and damaged the screen would the breakdown care cover this as an accidental damage claim please
Tesco's cereal bar, own brand found stone that chipped my tooth
I bought a packet of cereal bars, usually buy Kellogs, anyway bit into it and it chipped my tooth, I told tesco's about this and me and my daughter took this back to store, anyway I made an appointment with my dentist, cost me £13.50 to repair (it chipped the enamel of my tooth front tooth) and a 120 mile journey to get…
Faulty goods returns.
Two months ago i bought a DVD box-set from HMV, it consists of over 30 discs. So I've been slowly watching my way thru them, & started noticing a few faults on various discs , ( i played them on 3 different players ). so i took it back to the shop & told them, & said i'd like a refund or a voucher of the same amount to…
Isis solar panel liquidation
Morning, I had solar panels fitted about 5 years ago on a "rent your roof" basis by Isis solar energy, I have had little contact from them as the readings are done remotely, I recently found out that they'd gone into liquidation, and wondered if anyone knows if they've been taken over, and who now owns my panels,…
Isis solar panel liquidation
Morning, I have had solar panels on a roof rental basis for around 5 years and had very little contact from Isis, the readings are all done remotely and just had the odd courtesy call from them, but I found out recently that the company had gone into liquidation last year, and am wondering how this will affect me, who now…
Consumer Rights Act - and discontinued item
Hi I bought a camera from Currys a few months ago (within the 6 month timescale) the pictures are mainly out of focus and blurry. The camera has been discontinued, we got the last 1 in the shop which had been the display model, paid full price for it. Have contacted Currys customer service requesting a replacement who have…
Blocked from John Lewis Websites
We have been stopped from using any of our credit cards on the John Lewis website. No problem using cards elsewhere. Just blocked by their 'internal security checks'. Are they legally allowed to stop us from making purchases through their website?
Cex
Some advice on this please i will keep it as short as possible. Lg G4 bought from cex in july went faulty and when i returned it i was given the choice repair replace or refund in cash. I chose repair they then said a few days later it couldnt be fixed so i requested a replacement providing it was in as good condition as…
Leef ibridge - hopeless, refund chances?
In Feb this year 2016 my hubby bought me ( as requested!) a Leef ibridge to use with my iPhone 6s. It's been hopeless from day one. I've tried help etc, no luck. Stupidly, I forgot to follow up quickly , I've asked leef for a refund under their 5 year guarantee, do you think there's a chance they'll give it to us, or am I…
Credit card issues
I don't know if this the right board, but I'll explain my situation....I'm really just looking for thoughts/advice - I know I should have thought about this possibility sooner, I'm a fool. I have to emphasise that I never misplaced/lost my credit cards - I always knew where they were. Back in 2007/2008 the balances…
Oil bioler hozzle replacement - warranty or not?
Hi all, a quick question which I have no idea the answer to...... About 9 months ago our boiler was serviced and the oil 'nozzle' was replaced, then when it was 8 months old it failed and had to be replaced. The same plumber did both sets of work and has invoiced for the replacment. So the question is if we should say this…
Amazon high returns email
Amazon returns email Hope this is the right section. Today, I have received an email from Amazon about my return rate being high they also cited one of the items wasn’t resell able, even though I reported it faulty & that is how I got it! I am an Amazon Prime member. Over the last few months I’ve used amazon more as…
Car garage fitted aftermarket part against my request
Hello I recently took my car to a local garage for an MOT and to change the brake discs and pads. When I did this I requested that the discs were changed with a like for like part, in this case a "cross-drilled" disc. The MOT went fine however when I collected my car I noticed the discs had been fitted with a plain disc.…
Washing machine fault
Hi, This is my first post so bear with me if ive posted on the wrong section etc. So to explain the current situation. I have a grundig washing machine that is all working fine besides the door handle which no longer works (probably a spring or something has come loose) so once you close it you cannot open it without…
Hospitality booking cancellation / refund rights
Does anyone know if I am entitled to a full refund of my deposit paid (10%). Basically I was called about a hospitality package which sounded great for £599pp for two tickets and to secure I paid a 10% deposit over the phone. When I recieved the booking form the costs were £599pp + £120 service charge + vat so total cost…
Manufacture Warranty
Hi I hope somebody can help. In January 2015, I purchased a Samsung washing machine from a well known department store. I chose Samsung as it is a reliable brand and I have other Samsung products and have never had an issue. The machine was delivered and installed and has been working without any issues. Recently after…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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