Oil bioler hozzle replacement - warranty or not?

lemonizer

Hi all, a quick question which I have no idea the answer to......

About 9 months ago our boiler was serviced and the oil 'nozzle' was replaced, then when it was 8 months old it failed and had to be replaced.

The same plumber did both sets of work and has invoiced for the replacment.

So the question is if we should say this is a warranty thing or not. I have no idea.

Thanks David

robatwork

Ask the plumber about the warranty on the nozzle. I would certainly expect any new part for a boiler to be warrantied for 12 months. If the manufacturer try to weasel out of it because it wasn't fitted properly, that's the plumber's problem anyway so he shouldn't charge you for the nozzle (but the labour is chargeable if it's simply a nozzle fault).

"Oil bioler hozzle" - not from the south west are you?

lemonizer

Damn typos!

lemonizer

I'm confused... If the nozzle is faulty and the plumber supplied and fitted it, why should I pay for him to put in another one.

neilmcl

lemonizer wrote: »

I'm confused... If the nozzle is faulty and the plumber supplied and fitted it, why should I pay for him to put in another one.

Is it inherently faulty or broken through use?

shaun_from_Africa

neilmcl wrote: »

Is it inherently faulty or broken through use?

If it's an internal component of a boiler, short of opening the boiler casing and fiddling with the part in question I can't see that there is anything that could be done to cause any damage.

robatwork

lemonizer wrote: »

I'm confused... If the nozzle is faulty and the plumber supplied and fitted it, why should I pay for him to put in another one.

I always like to ascribe responsibility (better word than blame).

If the nozzle is faulty, then that isn't the plumber's fault (unless he knew this was a cheap brand likely to break).

It is the fault of the manufacturer (or supplier).

As it's not the plumber's fault, why should he pay (ie. give his time freely) to replace it?

In my ideal world, you would pay him to replace, he would then get repaid for the nozzle and his time, and refund you. As this is never going to happen, you could theoretically claim against the manufacturer for the cost of replacement - send them his report and invoice.

But the plumber should be paid properly if he did nothing wrong.

lemonizer

The supplier of the nozzle was the plumber.

wealdroam

lemonizer wrote: »

The supplier of the nozzle was the plumber.

Then if the problem is due to an inherent fault, and I find it difficult to see it otherwise, the the plumber should supply a remedy. It is the plumber's responsibility to supply the replacement nozzle (or repair it if possible) and to cover the cost of removing the old nozzle and fitting the new.

bris

You don't get a warranty as standard and you have no automatic rights to one.


What you do have the rights too is your statutory rights. The plumber, or heating engineer is your supplier so your rights lie with him. problem you have is that because it's over 6 months you need to prove you have any rights at all by getting an independent expert to tell you in writing the part is indeed inherently faulty.


You can't do that now though if he has already fitted another one.

lemonizer

So you are saying the sales of goods act does not apply?